Spanish Speaking Player Support Specialist for a Gaming Account with Spanish

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class opportunities in the Customer Support Services industry. As a leading European partner, we pride ourselves on facilitating seamless career transitions for professionals seeking dynamic roles across the globe.

Job Overview

We are currently seeking a motivated professional for a Spanish Speaking Player Support Specialist for a Gaming Account with Spanish position in Bulgaria. This is an exceptional chance to launch your career within the high-growth Customer Support Services sector while enjoying the vibrant lifestyle of one of Europe’s most exciting capitals.

Key Responsibilities

• Assist players with technical and account-related inquiries via tickets and live chat channels.
• Deliver an exceptional, player-oriented experience through a personalized, case-by-case approach.
• Identify trending issues, bugs, or community concerns and escalate them to the appropriate internal technical teams.
• Collaborate with a diverse, passionate team of gamers to maintain a player-to-player support atmosphere.
• Maintain high quality standards within the fast-paced environment of the Customer Support Services industry.
• Operate within a 24/7 rotational shift schedule to ensure continuous global support coverage.
• Contribute to team success by proactively sharing insights and improving support documentation.

Requirements

• Native or fluent Spanish (spoken and written).
• Valid EU passport (mandatory for this role).
• Good command of English to collaborate within our international team.
• Strong player empathy and the ability to view issues from the perspective of the gaming community.
• Gaming experience or a genuine interest in the industry is considered a significant advantage.
• A proactive mindset and a strong desire to provide effective, high-quality customer support.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Bulgaria

Bulgaria offers a unique blend of historical charm and modern European innovation, making it one of the most sought-after locations for international professionals. As you explore jobs in Bulgaria, you will discover a welcoming culture, stunning mountain landscapes, and a vibrant social scene in Sofia. The mild climate and rich heritage make Bulgaria an ideal place to grow your career while enjoying a high quality of life.

Relocating to Bulgaria is a smooth process with our support, allowing you to focus on settling into the local cuisine and lifestyle. Whether you are seeking career advancement or a new adventure, the diverse environment in Bulgaria provides the perfect backdrop for personal and professional development. Join our growing community of Spanish-speaking jobs seekers who have found their home in this beautiful country.

How to Apply

If you are ready to take the next step in your professional journey as a Spanish Speaking Player Support Specialist for a Gaming Account with Spanish in Bulgaria, we invite you to click "Apply Now" to submit your CV. Our recruitment team at Mercier Consultancy Group looks forward to reviewing your application.