Polish Speaking Customer Service Representative

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and business process outsourcing firm, dedicated to connecting top-tier talent with world-class organizations. As a leader in the European staffing landscape, we specialize in identifying exceptional candidates for the most sought-after Polish-speaking jobs across the continent.

Job Overview

We are currently seeking dedicated professionals for the Polish Speaking Customer Service Representative position in Portugal, located in the vibrant city of Lisbon. This is an outstanding opportunity to advance your career within the high-growth Customer Support Services industry while enjoying a seamless transition abroad with our comprehensive relocation support.

Key Responsibilities

• Deliver high-quality customer support via chat, email, and outbound phone calls in Polish and English.
• Assist business clients with diverse pre-sales and post-sales enquiries related to advertising products.
• Troubleshoot and resolve technical issues within the platform to ensure uninterrupted service in the Customer Support Services sector.
• Provide expert guidance to users regarding platform tools, navigation, and marketing best practices.
• Maintain a high level of customer satisfaction through timely and professional issue resolution.
• Identify recurring technical or process challenges to contribute to continuous service improvements.
• Navigate multiple digital platforms and systems simultaneously to manage high-volume daily tasks efficiently.

Requirements

• Fluent Polish (spoken and written).
• Good level of English.
• Excellent communication and problem-solving skills, essential for success in this Customer Support Services role.
• Strong ability to multitask and thrive in a fast-paced environment.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Portugal

Embracing one of our open jobs in Portugal means immersing yourself in a culture renowned for its warmth, historic charm, and Mediterranean climate. Portugal offers an unparalleled quality of life, where you can balance professional excellence in the Customer Support Services industry with weekend explorations of sun-drenched coastlines and historic city centers.

By joining our team in Lisbon, you benefit from one of Europe’s most welcoming expatriate communities. From exquisite local cuisine to a relaxed pace of life, Portugal provides the perfect backdrop for your career growth. Our dedicated team ensures that your relocation to Portugal is smooth and stress-free, allowing you to settle in quickly and enjoy the unique lifestyle this beautiful country has to offer.

How to Apply

If you are ready to take the next step in your career and join a top-tier team in Lisbon, we invite you to apply now. Please submit your application to be considered for this exciting Polish Speaking Customer Service Representative position in Portugal. We look forward to reviewing your profile.

Sincerely,
The Recruitment Team at Mercier Consultancy Group