German Speaking - and Swedish-Speaking Customer Service Advisors

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to connecting top-tier talent with industry-leading organizations across Europe. We specialize in sourcing multilingual professionals for the dynamic Customer Support Services industry, ensuring excellence in every placement we facilitate.

Job Overview

We are currently sourcing candidates for the German Speaking - and Swedish-Speaking Customer Service Advisors position in Poland, located in the vibrant city of Katowice. This role within the power tools and equipment sector is perfect for professionals seeking to advance their careers through high-quality German-speaking jobs in an international environment.

Key Responsibilities

• Deliver exceptional customer service support to German- or Swedish-speaking clientele within the Customer Support Services industry.
• Manage and resolve diverse enquiries regarding product specifications, order tracking, delivery schedules, and return processes.
• Provide technical assistance and troubleshooting support for high-end power tools and equipment.
• Address customer complaints with a professional, solution-oriented mindset to ensure high satisfaction levels.
• Maintain accurate and detailed documentation of all customer interactions within company CRM systems.
• Collaborate cross-functionally with internal departments to streamline operations and enhance the overall customer experience.

Requirements

• Native or fluent German (spoken and written) is mandatory for the German-speaking stream.
• Proficiency in Swedish (spoken and written) is mandatory for the Swedish-speaking stream.
• Solid command of the English language to function effectively within our international office culture.
• Demonstrable problem-solving skills and a professional, customer-focused approach to support services.
• Ability to operate effectively as an independent contributor and as part of a high-performing international team.

What We Offer

• Competitive monthly salary: 7,500 PLN gross for German speakers; 10,000 PLN gross for Swedish speakers.
• Standard Polish employment contract offering long-term stability.
• Comprehensive private medical insurance package.
• Fully paid professional training to ensure you excel in the power tools industry.
• A dynamic, multicultural working environment based on-site in Katowice.
• An excellent opportunity to build your international professional portfolio through one of the most reputable jobs in Poland.

Life in Poland

Poland is a hidden gem for professionals seeking a balance of career growth and cultural enrichment. As one of the most rapidly developing countries in the EU, Poland offers an incredible standard of living, modern infrastructure, and a rich historical heritage. Whether you are enjoying the lively culinary scene or exploring the unique architecture in cities like Katowice, you will find that Poland provides a welcoming and vibrant backdrop for your professional journey.

Living in Poland grants you access to a high quality of life with affordable living costs compared to Western Europe. Katowice, specifically, has transformed into a major European service hub, making it an ideal destination for those seeking international-standard German-speaking jobs. We invite you to experience the hospitality and professional growth opportunities that make Poland a premier choice for global talent.

How to Apply

If you are ready to take the next step in your career with this German Speaking - and Swedish-Speaking Customer Service Advisors position in Poland, we encourage you to submit your application today. Join us at Mercier Consultancy Group and help us shape the future of Customer Support Services. Click Apply Now to start your journey.

Best regards,
The Recruitment Team
Mercier Consultancy Group