Italian Speaking -Speaking Customer Service Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations across Europe. We specialize in identifying candidates for high-impact roles, ensuring that our partners in the Customer Support Services sector thrive with the best personnel in the industry.

Job Overview

We are currently looking for talented professionals to fill the Italian Speaking -Speaking Customer Service Specialist position in Portugal. This is an incredible opportunity to advance your career in the Customer Support Services industry, where you will act as the voice of a leading organization, providing expert assistance to customers in a fast-paced, international environment.

Key Responsibilities

• Deliver exceptional support to customers via phone, email, and live chat, representing the standards of excellence inherent in our Customer Support Services sector.
• Resolve complex customer enquiries efficiently, ensuring a high rate of first-contact resolution.
• Manage end-to-end customer cases, providing tailored solutions while maintaining a professional and empathetic tone.
• Support internal processes, including fraud investigations, dispute resolution, and managing customer complaints.
• Identify and support vulnerable customers with care, adhering strictly to company policies and risk procedures.
• Build and maintain strong, trust-based relationships with customers to ensure long-term loyalty.
• Collaborate with a multicultural team to share knowledge and contribute to a positive, performance-driven work environment.

Requirements

• Native or fluent Italian (spoken and written).
• Is fluent in Italian and has good English communication skills Has excellent verbal and written communication skills
• Strong problem-solving abilities with a customer-focused mindset relevant to the Customer Support Services industry.
• Ability to work independently and maintain high standards in a fast-paced, multicultural setting.
• A risk-aware mindset with meticulous attention to detail when handling sensitive customer information.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• And Much More...

Life in Portugal

Choosing one of our Italian-speaking jobs means embracing the vibrant culture and sun-drenched climate of Portugal. From the historic streets of Lisbon to the stunning coastal vistas, life in Portugal offers an unmatched quality of life that balances professional growth with Mediterranean relaxation, which is why so many professionals search for jobs in Portugal.

By securing an Italian Speaking -Speaking Customer Service Specialist position in Portugal, you will enjoy world-class gastronomy, a welcoming local community, and a seamless transition supported by our relocation experts. Discover why Portugal is the preferred destination for international talent looking to elevate their career while enjoying the beauty of southern Europe.

How to Apply

If you are ready to take the next step in your career and join a leading team in the Customer Support Services industry, we invite you to apply today. Click the Apply Now button to submit your application and begin your journey with Mercier Consultancy Group. We look forward to hearing from you.