German Speaking Customer Support Representative for a Drone company

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO consultancy firm, dedicated to bridging the gap between world-class talent and innovative global enterprises. We pride ourselves on delivering high-touch placement services that foster long-term professional success in the thriving Customer Support Services industry.

Job Overview

We are seeking a talented professional to join our client, a leader in drone and imaging technology, for a German Speaking Customer Support Representative for a Drone company position in Portugal. This role represents one of the most exciting German-speaking jobs currently available, offering you the chance to build a career in the vibrant Customer Support Services sector in beautiful Lisbon.

Key Responsibilities

• Provide expert pre-sales support to German-speaking customers via telephone, email, and digital channels.
• Consult with customers regarding innovative drone technology, camera specifications, and purchasing inquiries.
• Offer tailored product recommendations based on the unique needs of content creators, travelers, and filmmakers.
• Manage logistical inquiries, including order status, shipping updates, invoice assistance, and product availability.
• Resolve customer complaints with a focus on empathy, professionalism, and rapid solution-oriented results.
• Maintain positive client relationships to drive satisfaction within the Customer Support Services industry.
• Contribute to process optimization by gathering and analyzing meaningful customer feedback.

Requirements

• Native or fluent level of German.
• Good command of English.
• Strong communication and problem-solving skills.
• Customer-oriented, patient and professional.
• Comfortable communicating by phone, email and online channels.
• Eligibility to work on-site in Lisbon, Portugal.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• And Much More...

Life in Portugal

Choosing one of our many jobs in Portugal means embracing a lifestyle defined by 300 days of sunshine, stunning Atlantic coastlines, and a rich, historic culture. Portugal is a top destination for professionals looking to combine a high-growth career in the Customer Support Services industry with a relaxed, Mediterranean quality of life that remains unparalleled in Europe.

Living in Portugal offers the perfect balance of modern urban convenience and historic charm. From the incredible culinary scene in Lisbon to the welcoming expatriate community, you will find that relocating to Portugal provides a fulfilling personal and professional adventure. Discover why so many professionals are choosing to secure their next role in this sun-drenched country today.

How to Apply

If you are ready to excel in a German Speaking Customer Support Representative for a Drone company position in Portugal, we want to hear from you. Please click the Apply Now button to submit your application and take the next step in your professional journey with Mercier Consultancy Group.