German Speaking customer support for a Leading Gaming Console Company

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and business process outsourcing firm, dedicated to connecting top-tier talent with world-class organizations. As a leader in the global staffing industry, we pride ourselves on facilitating career-defining opportunities for professionals seeking to excel in the vibrant customer support services sector.

Job Overview

We are currently seeking candidates for a German Speaking customer support for a Leading Gaming Console Company position in Portugal. This is an exceptional opportunity for gaming enthusiasts to join a high-impact team in the customer support services industry, providing elite assistance while enjoying a vibrant lifestyle in sunny Lisbon.

Key Responsibilities

• Provide first-class technical and account support to customers using gaming console hardware and digital ecosystems.
• Manage high-volume inquiries via phone, email, and chat with a commitment to rapid and effective problem resolution.
• Maintain the highest standards of customer satisfaction and brand loyalty for a world-renowned gaming leader.
• Troubleshoot console connectivity, account security, and software-related issues within the customer support services framework.
• Ensure detailed documentation of all customer interactions in the CRM system to track performance and trends.
• Collaborate with international teams to share insights and improve the overall player experience.
• Contribute to a high-energy office culture that prioritizes service excellence in one of the most sought-after German-speaking jobs in Europe.

Requirements

• Native or fluent German (spoken and written) is mandatory for this role.
• Proficiency in English to participate in our international office environment.
• Genuine passion for the gaming industry and consumer electronics.
• Prior experience in the customer support services sector is highly desirable.
• Strong problem-solving mindset and the ability to stay calm under pressure.
• Valid EU passport or legal right to work in Portugal.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure you are fully equipped for your duties.
• Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• The opportunity to build a career through our German-speaking jobs in Portugal.

Life in Portugal

Choosing to live and work in Portugal means embracing a life of sunshine, rich history, and a world-class culinary scene. As you settle into this German Speaking customer support for a Leading Gaming Console Company position in Portugal, you will experience the unique charm of Lisbon, a city that perfectly blends historic architecture with a modern, fast-paced international work environment. Many professionals seeking jobs in Portugal find the climate and the friendly local culture to be the perfect backdrop for personal and professional growth.

Our comprehensive support ensures that your transition to life in Portugal is seamless. With the Atlantic Ocean at your doorstep and a high quality of life, Portugal remains one of the premier destinations for international talent. Join the growing community of expats thriving in one of the many German-speaking jobs available today, and experience firsthand why so many choose to make Portugal their new home.

How to Apply

If you are ready to elevate your career and join a dynamic team in the gaming sector, we invite you to take the next step. Click Apply Now to submit your application and start your journey with Mercier Consultancy Group today. We look forward to hearing from you.