German Speaking Join L’Oréal as German Beauty Customer Advisor in Porto

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO specialist, dedicated to connecting top-tier talent with world-class opportunities. We take pride in facilitating life-changing career moves, ensuring that every professional finds their ideal place within the global Customer Support Services industry.

Job Overview

We are currently seeking motivated individuals for the German Speaking Join L’Oréal as German Beauty Customer Advisor in Porto position in Portugal. This is an exceptional opportunity to represent a global beauty leader while developing your expertise within the vibrant Customer Support Services sector in one of Europe’s most iconic cities.

Key Responsibilities

• Manage professional customer communications across live chat, phone, email, and social media platforms.
• Efficiently process consumer requests, including inquiries and product-related feedback within the Customer Support Services framework.
• Deliver precise, high-quality beauty and product consultations to ensure total customer satisfaction.
• Provide expert e-commerce assistance regarding order status, deliveries, returns, and refund procedures.
• Offer personalized product care advice and suggest alternative beauty solutions tailored to individual consumer needs.
• Maintain accurate customer records and manage data-related inquiries in strict accordance with GDPR compliance standards.
• Document and register health-related product reports as part of our commitment to safety and quality.

Requirements

• Native or fluent German (spoken and written) is essential for this role.
• Valid EU passport (mandatory requirement for employment).
• A passion for the beauty industry and a commitment to service excellence in Customer Support Services.
• Excellent interpersonal skills and a proactive, customer-centric approach.
• Ability to adapt to a fast-paced environment while maintaining professional standards.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure you thrive in your new position.
• Health Insurance provided from the first day of your contract.
• Fully Paid Relocation Package (flight, transfer, hotel) included for international hires.
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• And Much More...

Life in Portugal

Embarking on a career in Portugal offers an unparalleled quality of life, characterized by a Mediterranean climate, stunning coastal scenery, and a rich historical culture. When pursuing German-speaking jobs in this beautiful country, you will find that Portugal provides a perfect balance between professional ambition and a relaxed, sun-drenched lifestyle. Whether you are walking through the historic streets of Porto or enjoying the local gastronomy, the charm of Portugal is truly captivating.

Relocating to Portugal is a seamless experience thanks to our dedicated support team. As you settle into your new role, you will quickly discover why so many professionals choose to build their futures here. With its welcoming locals, affordable living costs, and vibrant social scene, Portugal remains a premier destination for those seeking a rewarding international career path.

How to Apply

If you are ready to take the next step in your career and join our team for this German Speaking Join L’Oréal as German Beauty Customer Advisor in Porto position in Portugal, we invite you to click Apply Now. Join our community of professionals and discover why these are some of the most sought-after jobs in Portugal today. We look forward to receiving your application.

Best regards,
Mercier Consultancy Group