German Speaking Kundenbetreuer für ein Fintech-Unternehmen

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. We specialize in facilitating seamless global career transitions, ensuring that every professional finds their perfect fit within the fast-paced Customer Support Services industry.

Job Overview

We are currently seeking candidates for the German Speaking Kundenbetreuer für ein Fintech-Unternehmen position in Greece, a role designed for professionals eager to thrive in the innovative financial technology sector. This is one of the most exciting German-speaking jobs currently available, offering the chance to provide premium support in a dynamic, international environment while enjoying the vibrant lifestyle of Athens.

Key Responsibilities

• Provide exceptional support to customers across multiple channels, including phone, email, chat, and social media.
• Deliver accurate, helpful, and comprehensive information while adhering to defined Customer Support Services protocols.
• Take full ownership of customer inquiries, ensuring timely communication and effective issue resolution.
• Maintain a friendly, polite, and professional demeanor to build lasting, trust-based relationships with clients.
• Strive to meet and exceed key performance indicators related to service quality, compliance, and productivity within the fintech environment.
• Cultivate a positive customer experience that aligns with the high standards of our partner organization.
• Collaborate closely with leadership, implementing feedback and following management directives to optimize service delivery.

Requirements

• Native or fluent German language skills (C1/C2 level) are strictly required.
• Proficiency in English (B2 level or higher) for internal communication and documentation.
• Valid EU passport or valid EU work permit.
• Excellent communication skills, characterized by professional phone etiquette, active listening, and refined writing abilities.
• Strong analytical mindset with a keen eye for detail and effective problem-solving capabilities.
• A proactive, curious approach to learning and professional development within the Customer Support Services sector.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training programs to ensure your success in the Fintech sector.
• Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, hotel) for a stress-free move.
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• And Much More...

Life in Greece

Choosing one of our available jobs in Greece means embracing a life filled with Mediterranean sunshine, ancient history, and a modern, vibrant culture. As you settle into your new German Speaking Kundenbetreuer für ein Fintech-Unternehmen position in Greece, you will find that the country offers a unique blend of historical significance and modern energy, making it an ideal destination for your next career chapter.

Beyond the professional growth, life in Greece is defined by its world-renowned culinary scene, scenic coastal views, and an exceptionally high quality of life. With our comprehensive relocation support, your move to Greece will be seamless, allowing you to focus on enjoying the beauty and hospitality that only Greece can provide.

How to Apply

If you are ready to take the next step in your career with a leading firm in the Customer Support Services industry, we invite you to apply today. Please click the Apply Now button to submit your application for the German Speaking Kundenbetreuer für ein Fintech-Unternehmen position in Greece. We look forward to reviewing your credentials. Best regards, Mercier Consultancy Group.