German Speaking Customer Support Specialist for a Payments Company

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO consultancy, dedicated to connecting top-tier talent with industry-leading organizations across Europe. We specialize in facilitating high-impact career moves, ensuring that every candidate finds a role that aligns with their professional ambitions and lifestyle goals.

Job Overview

We are currently seeking a motivated professional for a German Speaking Customer Support Specialist for a Payments Company position in Greece. This is an exceptional opportunity to join a fast-paced, technology-driven fintech environment, representing one of the most innovative names in global payment services while enjoying a vibrant international career in the heart of Athens.

Key Responsibilities

• Deliver high-level customer support within the payments industry via phone, email, chat, and social media channels.
• Provide accurate and comprehensive information to clients by strictly adhering to internal protocols and procedures.
• Take full ownership of customer inquiries, ensuring timely and effective resolutions.
• Build professional and meaningful relationships with users by providing courteous and friendly assistance.
• Consistently meet and exceed quality goals, regulatory compliance standards, and productivity targets within the customer support services sector.
• Create a premium customer experience that reflects the brand's commitment to innovation and transparency.
• Actively collaborate with management by providing feedback to continuously improve support workflows.

Requirements

• Native or fluent German language skills (C1/C2 level) are mandatory for this role.
• Intermediate level of English (B2) to ensure seamless integration into our international team.
• Valid EU passport or appropriate work authorization for Greece.
• Excellent communication, attentive listening, and superior writing skills.
• Strong analytical, problem-solving abilities, and a keen attention to detail.
• A proactive mindset with a genuine curiosity for technology and fintech solutions.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training programs to ensure your success in the payments industry.
• Private Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, hotel) for all successful candidates moving for our German-speaking jobs.
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation, and settling in for your move to Greece.
• An opportunity to build a long-term career in one of the most sought-after Jobs in Greece.

Life in Greece

Living in Greece offers an unparalleled quality of life, blending ancient history with a modern, cosmopolitan lifestyle. As you pursue one of our German-speaking jobs, you will experience the world-renowned Greek hospitality, a sun-drenched climate, and a vibrant social scene that makes Greece a premier destination for expatriates worldwide.

Beyond the professional growth, relocating to Athens allows you to enjoy world-class cuisine, stunning coastal landscapes, and a rich cultural heritage. Our dedicated relocation experts make moving to Greece effortless, ensuring you can focus on enjoying the Mediterranean lifestyle while you excel in your career in the customer support services sector.

How to Apply

If you are ready to take the next step in your career and join a dynamic, international team in a beautiful setting, we invite you to apply for this German Speaking Customer Support Specialist for a Payments Company position in Greece today. Click the "Apply Now" button to submit your application and start your journey with Mercier Consultancy Group.