Danish Speaking Customer Support - Porto, Portugal

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with world-class opportunities in the Customer Support Services industry. As a leading European recruitment partner, we pride ourselves on facilitating career-defining moves for professionals seeking high-impact roles across the globe.

Job Overview

We are currently seeking a motivated professional for a Danish Speaking Customer Support - Porto, Portugal position in Portugal. This is an exceptional opportunity to advance your career within the Customer Support Services sector while enjoying the vibrant culture of one of Europe's most historic cities.

Key Responsibilities

• Provide high-quality B2B and B2C customer support tailored to the Danish market.
• Resolve complex customer inquiries primarily through inbound calls, ensuring excellent service standards.
• Manage diverse back-office tasks, including professional email correspondence and live chat support.
• Utilize internal digital applications to maintain accurate customer records and service documentation.
• Support a portfolio of healthcare products, ensuring compliance and empathy in every interaction.
• Collaborate with internal teams to troubleshoot and diagnose technical or service-related issues.
• Maintain a professional demeanor while balancing goal-oriented tasks within the Customer Support Services environment.

Requirements

• Native or fluent Danish (spoken and written) is mandatory for this role.
• Proficiency in English (B2 level or above) to support international market requirements.
• Valid EU passport, which is a prerequisite for our Danish-speaking jobs.
• Strong digital literacy and the ability to navigate internal customer support systems effectively.
• An analytical mindset combined with the ability to demonstrate genuine empathy in written and verbal communication.
• Exceptional time management skills with a proven track record of meeting performance goals.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure you excel in your new position.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, hotel) included for your move.
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• Access to various professional development resources within the Customer Support Services industry.
• And Much More...

Life in Portugal

Choosing to pursue jobs in Portugal means embracing a lifestyle defined by exceptional weather, a welcoming culture, and a rich historical landscape. Portugal offers a high quality of life that attracts professionals from all over the globe, making it the perfect destination for your next career move.

Beyond the professional benefits, living in Portugal allows you to enjoy world-class Mediterranean cuisine and a relaxed, vibrant atmosphere. With our dedicated relocation support, moving to Portugal is a seamless experience, ensuring you are fully supported as you transition into your new role in Porto.

How to Apply

If you are ready to take the next step in your career and join our international team, please click Apply Now to submit your application. We look forward to reviewing your profile and welcoming you to the Mercier Consultancy Group network.