Customer Support for Content Creators with English in Lisbon

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to connecting top-tier talent with world-leading organizations. As a leader in European recruitment and Business Process Outsourcing (BPO), we pride ourselves on facilitating career-defining opportunities within the fast-paced Customer Support Services industry.

Job Overview

We are currently seeking dedicated professionals to fill the Customer Support for Content Creators with English in Lisbon position in Portugal. This is an exceptional opportunity to represent a global social media giant within the Customer Support Services sector, providing high-level assistance to influential content creators in an engaging, English-speaking work environment.

Key Responsibilities

• Provide specialized support to content creators and influencers regarding subscription and account management.
• Execute technical troubleshooting to ensure seamless usage of platform-specific marketing tools.
• Conduct outbound phone calls to improve communication and effectively resolve complex user issues.
• Deliver expert product guidance to enhance the overall client and content creator experience.
• Identify emerging trends and report on recurring technical issues encountered by the user community.
• Maintain high standards of professionalism synonymous with the leading Customer Support Services industry.
• Collaborate with internal teams to drive community engagement and platform satisfaction.

Requirements

• Native or fluent English (spoken and written) is mandatory for this role.
• A passion for social media and the digital creator ecosystem.
• Strong problem-solving skills and a background in the Customer Support Services industry.
• Exceptional communication skills for high-level interactions with content creators.
• Availability for an on-site role based in Lisbon, Portugal.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• And Much More...

Life in Portugal

Living in Portugal offers an unparalleled lifestyle characterized by world-class Mediterranean weather, rich cultural heritage, and vibrant city life. As one of the premier hubs for English-speaking jobs, Lisbon is an ideal destination for professionals looking to combine a rewarding career in the Customer Support Services industry with a high quality of life that only Portugal can provide.

From its stunning coastal vistas to its renowned culinary scene, Portugal provides the perfect backdrop for personal and professional growth. If you are looking for exciting jobs in Portugal, the capital city offers a perfect blend of historic charm and modern infrastructure, making it a dream location for international talent to thrive while working in a dynamic Customer Support for Content Creators with English in Lisbon position in Portugal.

How to Apply

If you are ready to take the next step in your career and join a leading team in the Customer Support Services industry, we invite you to submit your application. Please click "Apply Now" to be considered for this prestigious vacancy. We look forward to welcoming you to the team.

Sincerely,
The Recruitment Team at Mercier Consultancy Group