Dutch Speaking Customer Support - Malaga, Spain

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to connecting top-tier talent with world-class organizations across the globe. As a leader in the European recruitment and BPO sector, we specialize in identifying exceptional candidates for the most prestigious Dutch-speaking jobs in the industry.

Job Overview

We are currently seeking dedicated professionals for the Dutch Speaking Customer Support - Malaga, Spain position in Spain, where you will act as the primary point of contact for our client’s valued consumers. This is an excellent opportunity to advance your career within the Customer Support Services industry while enjoying the vibrant lifestyle of the Mediterranean coast.

Key Responsibilities

• Provide expert assistance to customers regarding mobile telephony, internet connectivity, and television services.
• Manage the activation process for new SIM cards and ensure seamless mobile internet configuration for users.
• Troubleshoot technical challenges related to home internet connections and guide clients through the setup of TV hardware.
• Deliver high-quality resolutions to technical queries, ensuring optimal customer satisfaction within the Customer Support Services sector.
• Identify and act upon cross-selling and upselling opportunities to add genuine value to the customer experience.
• Maintain clear and professional communication with clients, representing the brand with excellence.
• Participate in team meetings to improve support processes and contribute to the company's growth.

Requirements

• Native or fluent Dutch (spoken and written) is essential for this role.
• Minimum B1 level proficiency in English to communicate within our international team.
• Strong problem-solving skills and a passion for technology within the Customer Support Services field.
• Excellent communication and interpersonal skills, with a focus on delivering premium service.
• Ability to work in a hybrid environment and adapt to new professional challenges in Spain.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure you are fully prepared for your new role.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, hotel) included.
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• Hybrid Work Model (mix of on-site and remote) within a modern office setting in Malaga.
• Career growth opportunities in one of the most sought-after Dutch-speaking jobs in Europe.
• And Much More...

Life in Spain

Choosing one of our jobs in Spain means embracing a lifestyle defined by sunshine, rich history, and a world-renowned culture. Spain offers an unparalleled work-life balance, allowing you to enjoy vibrant Mediterranean beaches, local culinary delights, and a welcoming social atmosphere after your workday in the Customer Support Services sector.

Relocating to Spain is a life-changing decision made simple by our expert team. With high-quality infrastructure, affordable living costs, and a warm climate year-round, living in Spain provides an exceptional standard of living. Join our international community today and discover why so many professionals thrive when they accept jobs in Spain.

How to Apply

Are you ready to elevate your career with this Dutch Speaking Customer Support - Malaga, Spain position in Spain? If you possess the required language skills and a passion for excellence, we invite you to Apply Now to start your journey with Mercier Consultancy Group. We look forward to hearing from you.