Italian Speaking -Speaking Customer Service Advisor – Car Rental

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO consultancy, dedicated to connecting top-tier global talent with world-class organizations. We specialize in identifying exceptional professionals for high-growth roles, ensuring a seamless bridge between your career aspirations and the industry's most prestigious multinational employers.

Job Overview

We are currently seeking talented professionals for an Italian Speaking -Speaking Customer Service Advisor – Car Rental position in Bulgaria. This is a prime opportunity to represent a leading global brand within the Customer Support Services industry, delivering excellence to Italian-speaking clients in a vibrant, international environment.

Key Responsibilities

• Manage high-quality inbound interactions to resolve customer inquiries regarding car rental bookings and services.
• Provide expert support within the Customer Support Services sector, ensuring brand loyalty through exceptional communication.
• Process reservations, modifications, and cancellations with precision and efficiency for Italian-speaking clients.
• Maintain accurate documentation of all customer interactions in the central database to ensure high-quality service standards.
• Collaborate with cross-functional teams to troubleshoot issues and provide timely, effective solutions for clients.
• Represent the car rental brand with professionalism, empathy, and a solution-oriented mindset at all times.
• Actively participate in team training sessions to maintain deep knowledge of products and service protocols.

Requirements

• Fluent Italian speakers.
• Strong proficiency in English to facilitate effective communication within the multinational workplace.
• Proven experience or a strong aptitude for working in the Customer Support Services industry.
• Excellent interpersonal skills and a professional demeanor when handling customer requests.
• Demonstrated ability to thrive in an international team setting located in Sofia, Bulgaria.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Bulgaria

Choosing one of our open jobs in Bulgaria means immersing yourself in a country that perfectly blends ancient history with a modern, fast-paced lifestyle. Bulgaria offers a favorable climate, a rich cultural landscape, and a welcoming atmosphere, making it one of the top choices for expatriates seeking an enriching experience in Eastern Europe.

Beyond the career advantages, relocating to Bulgaria provides an exceptional quality of life with affordable living, vibrant local cuisine, and breathtaking natural scenery. By accepting this Italian Speaking -Speaking Customer Service Advisor – Car Rental position in Bulgaria, you gain the peace of mind provided by our relocation services, ensuring your transition to life in Bulgaria is as smooth and rewarding as possible.

How to Apply

If you are a motivated professional looking to take the next step in your career, we invite you to join our team of experts. Apply now to be considered for this exciting opportunity with Mercier Consultancy Group. We look forward to reviewing your application and guiding you toward your next professional milestone.