Danish Speaking Customer Service & Operations Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and business process outsourcing firm, dedicated to connecting top-tier talent with world-class organizations. We specialize in bridging the gap for high-caliber professionals seeking impactful career opportunities within the competitive landscape of Customer Support Services across Europe.

Job Overview

We are currently seeking a motivated professional for a Danish Speaking Customer Service & Operations Specialist position in Hungary. This role is perfect for those looking to excel in the Customer Support Services industry while working in an international setting in Budapest, where you will play a vital role in managing service operations and ensuring high-level customer satisfaction.

Key Responsibilities

• Act as the primary point of contact for clients and technical staff via phone, email, and digital service portals.
• Manage incoming service requests and coordinate complex service activities to ensure timely resolution.
• Monitor active case lifecycles and provide proactive updates to customers, maintaining high standards in the Customer Support Services industry.
• Collaborate effectively with technicians, subcontractors, and various internal departments to streamline operations.
• Support essential aftersales administration and oversee daily service operation workflows.
• Prepare, process, and reconcile invoices with high precision to ensure financial accuracy.
• Resolve complex billing inquiries and maintain meticulous records within internal software systems.
• Contribute to ongoing process improvements and the achievement of departmental KPIs as part of our pursuit of operational excellence.

Requirements

• Fluent Danish and English
• Strong communication and customer service skills
• Excellent organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Good knowledge of Microsoft Office, especially Excel
• Native or fluent Danish (spoken and written)

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Hybrid Work Model (mix of on-site and remote)
• And Much More...

Life in Hungary

Choosing one of our Danish-speaking jobs in Budapest means immersing yourself in a vibrant, historic city known for its stunning architecture and rich cultural heritage. Hungary offers a unique blend of Central European charm and modern urban convenience, with a climate that provides four distinct, beautiful seasons. Living in Hungary provides an excellent quality of life for expatriates who appreciate both social vitality and historical depth.

Budapest is a world-class destination for professionals looking to build a career in the Customer Support Services sector. With its renowned thermal baths, exceptional gastronomy, and a thriving international community, Hungary has become a top choice for professionals seeking new challenges. Discover why so many have chosen to elevate their careers through our Danish Speaking Customer Service & Operations Specialist position in Hungary.

How to Apply

If you are ready to elevate your career with one of the premier Jobs in Hungary, we invite you to submit your application today. Please click the "Apply Now" button to forward your profile to our recruitment team. We look forward to hearing from you at Mercier Consultancy Group.