Travel Agent - English - Remote

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading organizations. We pride ourselves on our commitment to excellence, ensuring that our partners in the Customer Support Services industry thrive through strategic human capital solutions.

Job Overview

We are currently seeking candidates for a Travel Agent - English - Remote position in Portugal to join a fast-growing team within the Customer Support Services industry. This role is perfect for those seeking one of the best English-speaking jobs currently available, where you will directly influence the quality of travel experiences and operational efficiency.

Key Responsibilities

• Provide high-quality travel support via chat, calls, and emails within the Customer Support Services sector.
• Maintain comprehensive, up-to-date knowledge on global suppliers, travel destinations, and reservation systems.
• Rapidly assess customer needs, identifying urgency and specific traveler preferences to provide tailored solutions.
• Manage complex travel logistics, including accurate bookings for hotels, flights, car rentals, and rail services.
• Guide and empower customers in navigating self-service options on the platform to streamline their experience.
• Deliver prompt responses while strictly adhering to internal Service Level Agreements (SLAs) and global compliance policies.
• Collaborate with product and engineering teams by providing critical feedback to enhance customer-facing platforms.

Requirements

• Native or fluent English (spoken and written) is mandatory for this role.
• Must be a resident of Portugal for this Travel Agent - English - Remote position in Portugal.
• Proven experience or a strong passion for providing exceptional care within the Customer Support Services industry.
• Ability to maintain focus and meet performance metrics in a remote work environment.
• Strong digital literacy and the ability to quickly learn new software platforms and booking systems.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• And Much More...

Life in Portugal

Choosing one of our English-speaking jobs means embracing the vibrant culture and world-class climate that Portugal has to offer. Whether you are living in a bustling city or a coastal town, Portugal provides an unmatched quality of life, rich history, and a welcoming international community that makes it an ideal destination for remote professionals.

Beyond the career opportunities, Portugal offers a relaxing lifestyle, incredible gastronomy, and beautiful landscapes. Finding professional work through our Jobs in Portugal listings ensures you remain connected to a global network while enjoying the unique social and economic stability found only in Portugal.

How to Apply

If you are ready to take the next step in your career with a leading firm in the Customer Support Services industry, we invite you to apply now. Join the Mercier Consultancy Group team today and secure your future in this dynamic role. We look forward to reviewing your application.