Dutch Speaking Nederlandstalige Customer Service | Malta | Relocatie

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm, dedicated to connecting top-tier talent with world-class international organizations. We specialize in sourcing professionals for high-growth sectors, ensuring our candidates find the perfect professional home while advancing their international career paths.

Job Overview

We are seeking a motivated individual for the Dutch Speaking Nederlandstalige Customer Service | Malta | Relocatie position in Malta within the dynamic Customer Support Services industry. This role offers the unique opportunity to join an international team, providing premium support to Dutch-speaking clients while enjoying the Mediterranean lifestyle in one of the most sought-after locations for Dutch-speaking jobs.

Key Responsibilities

• Provide high-quality support via LiveChat (primary channel), email, and phone within the Customer Support Services industry.
• Guide customers through the effective use of products and services across desktop and mobile platforms.
• Resolve customer inquiries and technical issues with speed, accuracy, and professional integrity.
• Foster a positive, safe, and responsible service experience for every client interaction.
• Collaborate cross-functionally with departments such as Player Safety, Responsible Gambling, and CRM to maintain service standards.
• Actively gather customer feedback to contribute to ongoing service improvements and operational excellence.
• Share expertise and maintain a collaborative spirit within our diverse, international team in Malta.

Requirements

• Native or fluent Dutch (spoken and written) is mandatory for this role.
• Strong command of the English language to facilitate international teamwork.
• Proven customer-centric mindset with a focus on reliability and professional accountability.
• Ability to multitask effectively in a fast-paced environment while maintaining high service quality.
• Strong problem-solving skills and a solid foundation in digital technology and internet-based applications.
• Prior experience in the Customer Support Services industry is considered a significant advantage for those seeking jobs in Malta.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training to ensure you excel in your role.
• Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, hotel) to make your transition seamless.
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• Hybrid Work Model (mix of on-site and remote work) located in beautiful Sliema.
• And Much More...

Life in Malta

Life in Malta offers an unparalleled balance of professional ambition and Mediterranean leisure. With its stunning coastline, historic architecture, and year-round sunshine, Malta provides a vibrant backdrop for those relocating for Dutch-speaking jobs. The island’s unique culture and warm hospitality make it a fantastic destination for expatriates looking to build a new life.

Relocating to Malta with Mercier Consultancy Group ensures that your transition is handled with precision. From the incredible local cuisine to the thriving social scene in Sliema, Malta offers a high quality of life that is hard to match. Join our team in Malta today and enjoy the perfect blend of career growth and island living.

How to Apply

Are you ready to elevate your career with the Dutch Speaking Nederlandstalige Customer Service | Malta | Relocatie position in Malta? We invite you to click Apply Now to submit your application and start your journey with us. We look forward to reviewing your profile.

Best regards,
The Recruitment Team at Mercier Consultancy Group