Italian Speaking Customer Support for a Medical Technology Company

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing and BPO consultancy, dedicated to connecting top-tier talent with world-class organizations across Europe. We specialize in identifying high-caliber professionals for the most prestigious jobs in Greece, ensuring a seamless transition and long-term career success for our candidates.

Job Overview

We are currently seeking a talented individual for the Italian Speaking Customer Support for a Medical Technology Company position in Greece. This role offers a unique opportunity to provide vital support within the Customer Support Services industry for a global leader in healthcare innovation, based in the historic heart of Athens.

Key Responsibilities

• Provide high-level support to customers through multiple channels including phone, email, chat, and social media within the Customer Support Services sector.
• Deliver accurate and comprehensive information by strictly adhering to medical technology industry procedures.
• Take full ownership of customer inquiries, ensuring timely resolutions and professional follow-up.
• Build meaningful relationships with clients by answering questions in a courteous, friendly, and professional manner.
• Consistently meet and exceed service quality goals, compliance regulations, and productivity targets.
• Create an exceptional customer experience that reflects the high standards of the medical technology industry.
• Follow management directives and provide constructive feedback to improve service quality.

Requirements

• Native or fluent Italian (spoken and written) is mandatory for this role.
• Valid EU passport or work permit for Greece is required.
• Intermediate level of English (B2) to collaborate within our international team.
• Strong analytical, problem-solving, and communication skills with a keen eye for detail.
• A genuine desire to learn and grow within the professional landscape of Italian-speaking jobs in Athens.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) included for all international hires.
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• And Much More...

Life in Greece

Living and working in Greece offers an unparalleled lifestyle characterized by Mediterranean sunshine, ancient history, and a vibrant culture. Those pursuing Italian-speaking jobs in Athens will find themselves in a city that perfectly blends historic charm with modern urban living, making Greece a premier destination for expatriates.

Relocating to Greece provides access to a high quality of life, including world-famous cuisine and a welcoming social environment. With our comprehensive relocation assistance, your move to Greece will be effortless, allowing you to focus on your career in the exciting Customer Support Services industry while enjoying everything that Greece has to offer.

How to Apply

If you are ready to advance your career with the Italian Speaking Customer Support for a Medical Technology Company position in Greece, we invite you to click Apply Now to submit your application. We look forward to welcoming you to the team at Mercier Consultancy Group.