Italian Speaking -speaking Customer Service in Sofia, Bulgaria

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on our boutique approach to global staffing, ensuring that every candidate seeking jobs in Bulgaria finds a role that aligns perfectly with their professional aspirations and lifestyle goals.

Job Overview

We are currently seeking motivated professionals for the Italian Speaking -speaking Customer Service in Sofia, Bulgaria position in Bulgaria. This is an exceptional opportunity to advance your career within the Customer Support Services industry while enjoying the vibrant, international culture of one of Europe’s most exciting capital cities.

Key Responsibilities

• Provide high-level professional customer support via phone, email, and chat channels.
• Assist Italian-speaking customers with product inquiries, account management, and general support requests within the Customer Support Services sector.
• Identify specific customer needs and deliver accurate, efficient, and timely solutions.
• Ensure a consistently positive customer experience while resolving complex issues.
• Effectively escalate challenging cases to internal departments as per established protocols.
• Maintain rigorous service quality standards to ensure maximum customer satisfaction.
• Collaborate with diverse, international colleagues in a dynamic and fast-paced work environment.
• Accurately document all customer interactions in the company’s internal database systems.

Requirements

• Native or fluent Italian (spoken and written).
• Good command of the English language to function effectively in an international team.
• Customer-oriented mindset with a highly professional and positive attitude.
• Strong problem-solving abilities, attention to detail, and technical aptitude for learning new systems.
• Ability to work independently and collaboratively within a diverse team setting.
• Valid EU passport or appropriate right to work in Bulgaria.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training programs to ensure your success in the Customer Support Services industry.
• Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, hotel) for all successful candidates moving for these Italian-speaking jobs.
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• And Much More...

Life in Bulgaria

Living and working in Bulgaria offers a unique blend of ancient history and modern European growth. As you pursue one of the many available Italian-speaking jobs in the region, you will discover that Bulgaria provides a high quality of life, a welcoming climate, and a landscape ranging from beautiful mountain retreats to a bustling city center in Sofia. Bulgaria is increasingly becoming the destination of choice for professionals seeking career advancement in a cost-effective yet culturally rich environment.

Your transition will be seamless thanks to our relocation support, allowing you to enjoy the exquisite local cuisine and vibrant social life that Bulgaria has to offer from day one. Joining our Customer Support Services team in this hub means you will be part of a thriving international community. Make the move to Bulgaria and elevate your professional journey today.

How to Apply

If you are ready to start your international career, we invite you to click "Apply Now" to submit your profile for the Italian Speaking -speaking Customer Service in Sofia, Bulgaria position. We look forward to reviewing your application and helping you start your new chapter. Best regards, the Recruitment Team at Mercier Consultancy Group.