German Speaking -Speaking Customer Support Expert in Lisbon

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. We specialize in sourcing multilingual professionals for high-impact roles across Europe, ensuring that every placement aligns with both our clients' strategic goals and our candidates' career aspirations.

Job Overview

We are seeking a talented professional for our German Speaking -Speaking Customer Support Expert in Lisbon position in Portugal, representing a leader in the customer support services industry. This is an incredible opportunity to advance your career while living in a vibrant Mediterranean hub, specifically designed for those looking for rewarding German-speaking jobs in an international setting.

Key Responsibilities

• Manage inbound customer service inquiries via phone, chat, and email for insurance-related topics in German.
• Provide professional, solution-oriented advice to ensure high levels of customer satisfaction within the customer support services sector.
• Maintain accurate records and documentation of all customer interactions within the internal ticketing system.
• Process claims, contract amendments, and cancellations with high attention to detail.
• Handle customer escalations professionally, ensuring issues are resolved efficiently and effectively.
• Maintain and update customer databases to ensure information accuracy and compliance.
• Uphold the company’s brand values and maintain a strong professional reputation during every interaction.

Requirements

• German proficiency at C1/C2 level or native fluency, plus English proficiency at B2 level.
• Excellent written and verbal communication skills.
• Experience in troubleshooting and solving customer problems (preferred).
• Patience and empathy to understand customer queries correctly.
• Ability to handle all data and personal information with the utmost confidentiality.
• Valid EU work authorization.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Portugal

Embracing one of our German-speaking jobs in Portugal means immersing yourself in a culture known for its warm hospitality, stunning Atlantic coastline, and over 300 days of sunshine a year. Portugal offers an exceptional quality of life, where historic charm meets modern innovation, making it an ideal destination for those pursuing professional growth while enjoying a relaxed Mediterranean lifestyle.

Our comprehensive relocation support ensures your move to Portugal is seamless, allowing you to enjoy the local world-class gastronomy and vibrant social scene from day one. By choosing to relocate to Portugal, you are joining a growing community of international professionals who have found the perfect balance between a challenging career and a high-quality lifestyle in the heart of Europe.

How to Apply

If you are ready to elevate your career and join a top-tier team in the customer support services industry, we invite you to apply today. Click the "Apply Now" button to submit your application for this German Speaking -Speaking Customer Support Expert in Lisbon position in Portugal. We look forward to hearing from you. Best regards, The Recruitment Team at Mercier Consultancy Group.