German Speaking -speaking Technical Support | Brno, Czech Republic

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in high-level recruitment for the Customer Support Services sector across Europe. We bridge the gap between world-class talent and global leaders, ensuring professional excellence in every placement for those seeking the best jobs in Czech Republic.

Job Overview

We are currently looking for motivated individuals to fill the German Speaking -speaking Technical Support | Brno, Czech Republic position in Czech Republic. This role within the Customer Support Services industry offers a unique chance to work with a global technology leader, providing elite technical assistance while enjoying a vibrant international career path.

Key Responsibilities

• Provide first-line technical support to employees via phone, email, and digital support systems.
• Troubleshoot a variety of technical issues and restore services efficiently within the Customer Support Services environment.
• Register, prioritize, and resolve support tickets strictly adhering to agreed-upon service levels.
• Maintain proactive communication, keeping users informed on the progress of their specific technical cases.
• Document all incidents with high accuracy and maintain detailed records in the company database.
• Collaborate effectively with internal product and technical teams to ensure seamless service delivery.
• Contribute to the continuous improvement of the user experience through efficient, high-quality IT support.

Requirements

• Native or fluent German (spoken and written) is mandatory for this role.
• Professional proficiency in English to operate within our international Customer Support Services team.
• A genuine interest in technology and complex problem-solving.
• Strong communication skills and a dedicated customer-centric mindset.
• Proven ability to prioritize tasks and work efficiently under pressure.
• Previous experience in IT or technical support is considered an advantage for this vacancy in the Czech Republic.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• And Much More...

Life in Czech Republic

Choosing to pursue German-speaking jobs in Brno allows you to experience the best of Central Europe. The Czech Republic offers a high quality of life, featuring stunning historical architecture, a thriving social scene, and a central location perfect for travel. Living in the Czech Republic means enjoying a balanced lifestyle where modern amenities meet traditional charm.

Our candidates find that the Czech Republic is an exceptionally welcoming environment for expats. With its world-renowned culinary scene, affordable living standards, and friendly local culture, the Czech Republic provides an ideal backdrop for your professional growth. Relocating to the Czech Republic has never been easier thanks to our dedicated concierge support.

How to Apply

If you are ready to take the next step in your career and join one of the most exciting German-speaking jobs available, we invite you to click Apply Now. Join our team at Mercier Consultancy Group and let us help you build your future in Brno.