Dutch Speaking Customer Service Sales Representative (Dutch-Speaking)

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and business process outsourcing leader, connecting top-tier talent with industry-defining organizations. We specialize in facilitating high-impact career opportunities, including prestigious Dutch-speaking jobs that allow professionals to excel in global markets.

Job Overview

We are currently seeking a motivated professional for a Dutch Speaking Customer Service Sales Representative (Dutch-Speaking) position in Spain. This hybrid role offers the perfect blend of sales-driven client engagement and customer support excellence within a dynamic, international environment located in the heart of Barcelona.

Key Responsibilities

• Manage inbound customer communication via phone, email, and chat to handle post-sales inquiries effectively.
• Execute outbound sales calls when required to resolve complex customer issues and bridge communication between business units.
• Generate professional quotations and drive revenue through proactive cross-selling and up-selling initiatives.
• Maintain deep product knowledge of the Store portfolio to provide accurate, value-added sales consultation.
• Oversee post-sales processes including order cancellations, claims management, and refund requests with a customer-centric focus.
• Utilize CRM software and order status suites to ensure high-quality delivery tracking and follow-up management.
• Handle customer escalations with a professional, solution-oriented approach to maintain brand loyalty and sales growth.

Requirements

• Native or fluent Dutch (spoken and written).
• Professional proficiency in English for international team collaboration.
• Valid EU work permit or residency in Spain is mandatory.
• Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn.
• Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
• We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone.
• If you feel you don’t check every box, we still encourage you to apply.
• We’ll do our best to match you with the right job, whether it’s this one or another role.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Hybrid Work Model (mix of on-site and remote).
• Professional growth opportunities in one of the top Dutch-speaking jobs in the industry.
• And Much More...

Life in Spain

Embracing a career in Spain offers an unparalleled lifestyle characterized by Mediterranean sunshine, a rich cultural tapestry, and a vibrant social scene. Residents of Spain enjoy a unique work-life balance, where professional ambition meets the relaxed, outdoor culture that makes Spain one of the most desirable destinations for expatriates globally.

Living in Spain provides access to world-class gastronomy, stunning architectural beauty, and a high quality of life. Whether you are exploring the historic streets of Barcelona or enjoying the coastal views, Spain offers an environment that fosters both personal well-being and professional success for those pursuing a Dutch Speaking Customer Service Sales Representative (Dutch-Speaking) position in Spain.

How to Apply

Are you ready to take the next step in your career? If you are looking for exciting jobs in Spain and want to join a forward-thinking consultancy firm, we invite you to submit your application today. Click 'Apply Now' to start your journey with Mercier Consultancy Group. We look forward to reviewing your profile!