Portuguese Speaking Travel Agent - Brazilian Portuguese - Late Shifts - Remote

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to connecting top-tier talent with world-class organizations across Europe. As a leader in recruitment and business process outsourcing, we specialize in identifying candidates for exclusive Customer Support Services roles that demand precision, linguistic excellence, and a commitment to service quality.

Job Overview

We are currently seeking a highly motivated professional for a Portuguese Speaking Travel Agent - Brazilian Portuguese - Late Shifts - Remote position in Portugal. In this vital role within the Customer Support Services sector, you will ensure seamless travel experiences by managing bookings and resolving inquiries, all while operating from the comfort of your home base in Portugal.

Key Responsibilities

• Provide premium-tier travel support via chat, calls, and emails to a diverse client base.
• Maintain up-to-date knowledge on travel suppliers, global destinations, and proprietary booking systems.
• Quickly assess customer needs, urgency, and individual travel preferences to deliver personalized solutions.
• Handle complex flight, hotel, car, and rail bookings with high precision and attention to detail.
• Guide customers through self-service options on our digital platforms to improve their user experience.
• Respond promptly to all inquiries while strictly adhering to internal Customer Support Services SLAs.
• Collaborate with product and engineering teams by providing feedback to enhance platform functionality.
• Stay current on travel industry best practices to maintain the high service standards expected at Mercier Consultancy Group.

Requirements

• Native or fluent Brazilian Portuguese (spoken and written).
• Professional proficiency in English for inter-departmental communication.
• Current residency in Portugal is mandatory for this remote opportunity.
• Availability to work late shifts (between 12pm and 2am) to align with core business hours.
• Strong problem-solving skills and a background in Customer Support Services.
• Ability to work independently in a remote, home-office environment.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training programs to ensure your success in the role.
• Comprehensive Health Insurance coverage.
• The flexibility of a remote role, ideal for those seeking Portuguese-speaking jobs from home.
• The opportunity to build a long-term career within the high-growth Customer Support Services industry.

Life in Portugal

Living in Portugal offers an unparalleled quality of life, characterized by its stunning Atlantic coastline, historic cities, and a welcoming Mediterranean climate. Many professionals choose Jobs in Portugal for the unique blend of modern infrastructure and rich cultural heritage, making it an ideal destination for remote workers who value both professional growth and personal well-being. Whether you are already a resident or looking to settle in this beautiful country, Portugal provides an environment where career and leisure balance seamlessly.

As you embark on your career in one of our many Portuguese-speaking jobs, you will find that Portugal caters to a wide range of lifestyles with its world-class gastronomy and friendly local communities. By securing this Portuguese Speaking Travel Agent - Brazilian Portuguese - Late Shifts - Remote position in Portugal, you are positioning yourself at the forefront of the international service market while enjoying everything that life in Portugal has to offer.

How to Apply

If you are ready to advance your career with a leading firm, we invite you to submit your application in English today. Please click Apply Now to be considered for this exceptional opportunity with Mercier Consultancy Group. We look forward to reviewing your profile.