Dutch Speaking Nederlandstalige Klantenservicemedewerker - Alicante (m/v/d)

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO consultancy firm specializing in connecting top-tier talent with world-leading brands. We pride ourselves on facilitating career-defining opportunities that bridge the gap between global organizations and high-caliber professionals seeking to advance their careers within the Customer Support Services sector.

Job Overview

We are currently recruiting for a Dutch Speaking Nederlandstalige Klantenservicemedewerker - Alicante (m/v/d) position in Spain, offering a unique chance to join a dynamic team within the Customer Support Services industry. This role is perfect for professionals looking to combine their native language skills with a high-quality lifestyle, as we provide extensive support for those seeking jobs in Spain.

Key Responsibilities

• Deliver high-quality technical and administrative support to Dutch-speaking clients via phone, email, and chat.
• Assist customers with inquiries regarding mobile services, internet connectivity, and television service troubleshooting.
• Apply strong commercial awareness to identify upsell and cross-sell opportunities for relevant products and services.
• Maintain accurate customer records and documentation within the company database, ensuring compliance with industry standards.
• Collaborate with internal teams to resolve complex service issues and improve the overall customer experience in the Customer Support Services sector.
• Participate in regular team briefings and training sessions to stay updated on product knowledge and support protocols.
• Promote brand loyalty through professional, empathetic, and effective communication in every interaction.

Requirements

• Native or fluent Dutch (spoken and written).
• Valid EU passport (mandatory for this position).
• Professional proficiency in English to communicate within our international work environment.
• A passion for the Customer Support Services industry and a customer-centric mindset.
• Strong problem-solving skills and the ability to navigate technical queries effectively.
• Willingness to relocate to Alicante to fulfill the on-site component of this hybrid role.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• Hybrid Work Model (mix of on-site and remote).
• And Much More...

Life in Spain

Embracing jobs in Spain means stepping into a world of vibrant culture, endless sunshine, and a remarkably high quality of life. Alicante offers the perfect blend of coastal relaxation and urban energy, making it an ideal destination for those pursuing a Dutch Speaking Nederlandstalige Klantenservicemedewerker - Alicante (m/v/d) position in Spain. The Mediterranean climate allows for a healthy, outdoor-focused lifestyle that is consistently ranked among the best in Europe.

Beyond the weather, Spain is renowned for its world-class gastronomy and warm, welcoming social scene. With the support of our Relocation Concierge, moving to Spain becomes a seamless transition, allowing you to focus on building your professional future. Whether you are exploring local historical landmarks or enjoying the pristine beaches, living in Spain provides an unparalleled life experience for international talent.

How to Apply

If you are ready to take the next step in your professional journey and explore Dutch-speaking jobs within a top-tier firm, we invite you to apply today. Please submit your application by clicking the "Apply Now" button below. We look forward to reviewing your profile and welcoming you to the Mercier Consultancy Group network.