Dutch-speaking Customer Service Representative for Luxury Jewelry Brand

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations across Europe. We pride ourselves on facilitating career-defining opportunities within the luxury goods sector, ensuring our candidates transition seamlessly into prestigious roles in vibrant international hubs.

Job Overview

We are currently seeking a polished professional for the Nederlands Sprekende Klantenservicemedewerker Sieradenmerk position in Portugal. This is an exclusive opportunity to represent a prestigious luxury jewelry house, providing high-end client support for one of the most sought-after Dutch-speaking jobs in the industry today.

Key Responsibilities

• Deliver exceptional, personalized support to clients of a high-end luxury jewelry brand via phone, email, and live chat.
• Maintain the brand's sophisticated image through professional, empathetic, and detail-oriented communication.
• Assist clients with inquiries regarding product details, maintenance, and exclusive after-sales services typical of the luxury goods industry.
• Manage order processing, tracking, and returns with the precision expected in a high-value retail environment.
• Develop a deep, expert-level understanding of the brand's collections to provide informed and elegant advice to patrons.
• Collaborate with internal teams to ensure a seamless end-to-end luxury experience for every client.
• Handle sensitive client data and high-value transactions with the utmost discretion and professionalism.

Requirements

• Native or fluent Dutch (spoken and written) is strictly required for this role.
• Valid EU passport (mandatory) to work within the European Union.
• Previous experience in luxury retail, high-end customer service, or boutique environments is highly preferred.
• Impeccable communication skills with a focus on etiquette and client relationship management.
• Genuine passion for the luxury goods industry and an appreciation for craftsmanship.
• Ability to relocate to Lisbon, Portugal for this on-site position.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure you excel in your role.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• Monthly Performance Bonus to reward your dedication.
• And Much More...

Life in Portugal

Choosing to pursue one of our many jobs in Portugal means choosing a lifestyle defined by 300 days of sunshine, stunning coastal vistas, and a rich, historical culture. Portugal has become a top destination for international professionals who appreciate a balanced lifestyle in one of Europe’s safest and most welcoming countries.

Beyond the professional advancement of the Nederlands Sprekende Klantenservicemedewerker Sieradenmerk position in Portugal, you will enjoy world-class gastronomy and a vibrant social scene. Our dedicated relocation support ensures your move to Portugal is effortless, allowing you to focus on your career within the luxury goods sector while discovering all that Portugal has to offer.

How to Apply

If you are ready to elevate your career and embark on an exciting journey in Lisbon, we invite you to click 'Apply Now' to submit your application. Join the Mercier Consultancy Group team today and secure your future in the luxury industry. We look forward to hearing from you!