Nederlands Sprekende Klantenservicemedewerker Airline

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging elite talent with industry-leading corporations across Europe. We specialize in sourcing candidates for high-impact roles, helping professionals secure rewarding Dutch-speaking jobs within global organizations.

Job Overview

We are currently seeking a motivated professional for a Nederlands Sprekende Klantenservicemedewerker Airline position in Portugal, where you will serve as the face of a world-renowned aviation brand. This is a unique opportunity to launch your career in the international aviation sector while enjoying the vibrant lifestyle of Lisbon, one of the most sought-after destinations for jobs in Portugal.

Key Responsibilities

• Provide world-class customer support to passengers regarding flight bookings, cancellations, and rebooking requests.
• Manage inquiries related to baggage claims, flight status updates, and aviation loyalty program membership services.
• Deliver professional and empathetic communication in Dutch to ensure high levels of passenger satisfaction.
• Collaborate with international flight operations teams to resolve complex scheduling issues in real-time.
• Assist travelers with special requests, including dietary requirements or mobility assistance within airline guidelines.
• Maintain precise records of passenger interactions within our aviation-specific CRM software.
• Contribute to the ongoing success of the airline by consistently meeting individual and team KPIs.

Requirements

• Native or fluent Dutch (spoken and written).
• Valid EU passport (mandatory).
• Previous experience in customer service, hospitality, or the aviation industry is highly preferred.
• Excellent communication skills with the ability to maintain composure in a fast-paced airline environment.
• Strong problem-solving skills and a genuine passion for the aviation sector.
• Willingness to relocate to Lisbon for this exciting long-term opportunity.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure your success in the aviation industry.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) included to make your move seamless.
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• Monthly Performance Bonus.
• And Much More...

Life in Portugal

Embarking on a career path in Lisbon offers more than just a job; it offers an extraordinary quality of life. Portugal is famous for its mild climate, stunning coastal landscapes, and rich historical culture that welcomes expats with open arms. Living in Portugal allows you to experience a perfect work-life balance while enjoying the vibrant city life that makes Lisbon one of the most popular hubs for international talent today.

Beyond the career growth found in these Dutch-speaking jobs, you will thrive in a city celebrated for its world-class cuisine and friendly community. Our relocation support ensures that your transition to life in Portugal is stress-free, allowing you to focus on your new journey in the aviation industry. Join a community of professionals who have already discovered why Portugal is the premier choice for a modern, international career.

How to Apply

If you are ready to take the next step in your career and join a top-tier airline team in Europe, we invite you to apply now. Simply click the button below to submit your application, and a member of our team at Mercier Consultancy Group will contact you to discuss your potential fit for this role. We look forward to hearing from you.