Nederlands Sprekende Klantenservicemedewerker Proximus

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations. As a leader in European recruitment and BPO services, we pride ourselves on facilitating career-defining opportunities that blend professional growth with exceptional lifestyle experiences.

Job Overview

We are currently seeking dedicated professionals for the Nederlands Sprekende Klantenservicemedewerker Proximus position in Portugal. This is your chance to join the telecommunications industry, providing expert support while living and working in one of Europe’s most vibrant capitals.

Key Responsibilities

• Act as the primary point of contact for Proximus telecommunications clients, ensuring high-quality service.
• Provide expert troubleshooting and technical assistance for internet, TV, and mobile services.
• Manage client accounts with precision, addressing billing inquiries and service modifications effectively.
• Utilize telecommunications diagnostic tools to resolve connection issues and enhance customer satisfaction.
• Maintain comprehensive documentation of all customer interactions within our CRM systems.
• Contribute to team targets by maintaining excellence in service quality and efficiency.
• Stay updated on the latest telecommunications products and service offerings to provide accurate information to users.

Requirements

• Native or fluent Dutch (spoken and written).
• Professional proficiency in English for international workplace communication.
• Proven customer service experience, ideally within the fast-paced telecommunications sector.
• Strong problem-solving mindset and a passion for technology.
• Valid EU passport or a valid work permit to legally work in Portugal.
• Commitment to relocating to Lisbon for this exciting long-term opportunity.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) included.
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• Monthly Performance Bonus included.
• And Much More...

Life in Portugal

Embarking on a career in Portugal offers an unparalleled lifestyle characterized by Mediterranean sunshine, a rich cultural heritage, and a warm, welcoming community. For those seeking Dutch-speaking jobs in an international environment, Portugal provides a perfect balance between a modern career and a relaxed, seaside atmosphere.

Beyond the professional advancement, living in Portugal allows you to enjoy world-famous gastronomy, historic architecture, and a high quality of life. Whether you are exploring the cobblestone streets of Lisbon or relaxing on the coast, choosing one of our Jobs in Portugal ensures that your relocation is seamless, supported by our expert team as you settle into your new home in Portugal.

How to Apply

If you are ready to take the next step in your career with a leading telecommunications project, we invite you to apply now. Join the ranks of satisfied professionals who have successfully made the move. We look forward to receiving your application at Mercier Consultancy Group.