Dutch-speaking Social Media Customer Support Representative

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations across Europe. We pride ourselves on facilitating career-defining opportunities and providing comprehensive support for professionals seeking high-growth jobs in Portugal.

Job Overview

We are currently looking for dynamic individuals to fill the Nederlands Sprekende Klantenservicemedewerker Social Media position in Portugal. This is an exciting opportunity to join a fast-paced social media industry environment, where you will provide exceptional support to users while enjoying the vibrant lifestyle of Lisbon.

Key Responsibilities

• Provide high-quality customer support via chat, email, and social media channels for a major global platform.
• Ensure user satisfaction by resolving inquiries related to social media account features and community guidelines.
• Monitor and moderate content to ensure a safe and engaging environment within the social media ecosystem.
• Stay updated on the latest social media trends and platform updates to provide accurate, real-time assistance.
• Collaborate with cross-functional teams to escalate complex technical issues and provide feedback for service improvement.
• Maintain a professional, empathetic, and efficient tone in all written communications with users.
• Contribute to the positive brand reputation of our social media partners through excellent service delivery.

Requirements

• Native or fluent Dutch (spoken and written).
• Valid EU passport (mandatory).
• A strong interest in the social media industry and digital communication.
• Excellent problem-solving skills and the ability to navigate multiple software platforms simultaneously.
• Proven capacity to thrive in a multicultural, on-site office environment in Lisbon.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• And Much More...

Life in Portugal

Choosing one of our Dutch-speaking jobs means embracing a life of sunshine, rich history, and stunning coastal landscapes. Portugal offers an unparalleled quality of life, where you can enjoy world-class culture, friendly local communities, and a warm climate year-round. Living in Portugal allows you to balance a thriving career in the social media industry with the relaxed, Mediterranean pace of life that makes the country so unique.

We simplify your move to Portugal through our end-to-end relocation support, ensuring your transition is seamless. Whether you are falling in love with local culinary delights, exploring the historic streets of Lisbon, or enjoying the vibrant social scene, Portugal is the perfect destination to advance your career. Join our international community and experience the high standard of living that makes Portugal a premier choice for professionals from across the globe.

How to Apply

If you are ready to take the next step in your career with a leading firm and secure your spot in a Dutch-speaking Social Media position in Portugal, we invite you to apply now. Our team at Mercier Consultancy Group looks forward to reviewing your application and assisting you on your professional journey.