Dutch-speaking Customer Service Representative for Webshop

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations. As a leader in European recruitment and BPO services, we pride ourselves on facilitating life-changing career opportunities for professionals seeking to advance their careers while experiencing the best of global culture.

Job Overview

We are currently seeking a motivated professional for a Nederlands Sprekende Klantenservicemedewerker Webshop position in Portugal. This is an exceptional opportunity to join a fast-paced retail environment where you will represent high-end brands, making this one of the most exciting Dutch-speaking jobs currently available in the vibrant retail sector.

Key Responsibilities

• Provide high-quality support to customers of a leading retail webshop via phone, email, and live chat.
• Manage order inquiries, shipment tracking, and returns to ensure a seamless retail shopping experience.
• Assist customers with product information and provide recommendations to enhance their brand interaction.
• Resolve complex consumer issues with a focus on brand loyalty and retail customer satisfaction.
• Maintain detailed records of interactions within our CRM to improve online and offline retail processes.
• Collaborate with international teams to optimize customer service workflows for the Dutch market.
• Stay updated on the latest retail trends and company promotions to provide accurate and relevant guidance.

Requirements

• Native or fluent Dutch (spoken and written).
• Valid EU passport (mandatory).
• Strong passion for the retail industry and e-commerce customer experience.
• Excellent communication skills and a customer-centric mindset.
• Ability to thrive in an on-site office environment in Lisbon.
• Previous experience in retail or customer support is considered a distinct advantage for this Nederlands Sprekende Klantenservicemedewerker Webshop position in Portugal.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• Monthly Performance Bonus.
• And Much More...

Life in Portugal

Embarking on one of the many available jobs in Portugal means immersing yourself in a country renowned for its year-round sunshine, rich historical heritage, and vibrant social culture. Portugal offers an unparalleled work-life balance that makes it a top destination for professionals looking to combine their career growth with a Mediterranean lifestyle.

Beyond the professional benefits, the relocation appeal of Portugal is unmatched, offering affordable living, world-class gastronomy, and a welcoming international community. Whether you are enjoying the coastal views or exploring the historic streets of Lisbon, you will find that the quality of life in Portugal is truly second to none.

How to Apply

If you are ready to take the next step in your career and join a dynamic team in one of Europe’s sunniest hubs, click "Apply Now" to submit your application for this Nederlands Sprekende Klantenservicemedewerker Webshop position in Portugal. We look forward to reviewing your profile and helping you start your journey with Mercier Consultancy Group.