Nederlands Sprekende Klantenservicemedewerker Koffie

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for connecting top-tier talent with world-class organizations across Europe. As experts in the BPO sector, we pride ourselves on delivering seamless recruitment experiences for professionals seeking high-impact Dutch-speaking jobs in vibrant international hubs.

Job Overview

We are currently looking for a motivated professional to join a leading global player in the Food & Beverage industry. If you are passionate about premium coffee and excellence in service, this Nederlands Sprekende Klantenservicemedewerker Koffie position in Portugal offers the perfect blend of professional growth and an incredible lifestyle change among the many available jobs in Portugal.

Key Responsibilities

• Act as the primary point of contact for coffee enthusiasts, providing expert guidance on premium beverage products and brewing equipment.
• Resolve customer inquiries regarding orders, loyalty programs, and coffee machine maintenance with a focus on high-quality service.
• Maintain detailed knowledge of the Food & Beverage industry standards to ensure brand consistency across all interactions.
• Process orders and handle billing or technical troubleshooting for coffee systems through phone, email, and chat.
• Collaborate with international teams to improve service delivery and customer satisfaction metrics.
• Translate technical beverage information into clear, actionable advice for Dutch-speaking customers.
• Ensure all interactions reflect the premium nature of the brand, maintaining a professional and warm tone at all times.

Requirements

• Native or fluent Dutch (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory) to facilitate your move to Lisbon.
• Previous experience in the Food & Beverage or customer support industry is considered a significant advantage.
• Excellent communication skills and a passion for helping others in a fast-paced environment.
• Willingness to relocate to Lisbon, Portugal, to join our onsite team.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• And Much More...

Life in Portugal

Relocating to Lisbon means embracing a life defined by glorious sunshine, historic architecture, and a welcoming Mediterranean culture. As one of the most desirable locations for Dutch-speaking jobs, Portugal offers a unique blend of urban excitement and coastal relaxation, making it an ideal place to build your career while enjoying an unmatched quality of life.

Beyond the workplace, you will discover why so many professionals choose Portugal for their next big step. From the world-renowned local cuisine to the vibrant social scene, settling into your new home in Portugal is made effortless by our dedicated support team, ensuring you can focus on your professional growth in the Food & Beverage sector.

How to Apply

Ready to kickstart your journey with this Nederlands Sprekende Klantenservicemedewerker Koffie position in Portugal? If you are ready to explore the best jobs in Portugal, click Apply Now to submit your application to Mercier Consultancy Group today. We look forward to assisting you in your career evolution.