Dutch-speaking Customer Service Representative for a Luxury Jewelry Brand

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. As a leader in European staffing, we specialize in placing high-performing professionals in dynamic roles, ensuring your career journey is both rewarding and globally impactful.

Job Overview

We are currently sourcing exceptional candidates for a prestigious Nederlands Sprekende Klantenservicemedewerker Sieradenmerk position in Bulgaria. If you are passionate about the fashion and apparel industry and eager to provide high-end service to discerning clients, this is the perfect opportunity to excel among our premium Dutch-speaking jobs.

Key Responsibilities

• Act as the primary brand ambassador for a high-end luxury jewelry house, ensuring every interaction reflects the brand's prestige.
• Provide personalized assistance to customers regarding order tracking, product inquiries, and repair services within the fashion and apparel sector.
• Manage high-value customer communications with professionalism, elegance, and expert product knowledge.
• Resolve order-related discrepancies efficiently to maintain the high standards expected in the luxury jewelry industry.
• Advise clients on seasonal collections and new product releases to drive engagement and brand loyalty.
• Collaborate with international teams to ensure seamless service delivery for our Dutch-speaking clientele.
• Maintain accurate records of customer interactions to contribute to the continuous improvement of service quality.

Requirements

• Native or fluent Dutch (spoken and written).
• Valid EU passport (mandatory).
• A genuine passion for the luxury fashion and apparel industry and a refined communication style.
• Previous experience in customer service or luxury retail is considered a significant advantage for this Nederlands Sprekende Klantenservicemedewerker Sieradenmerk position in Bulgaria.
• Ability to work remotely within Bulgaria with a professional and reliable attitude.
• Proficiency in English to facilitate communication within our international consultancy firm.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• Monthly Performance Bonus.
• Access to exclusive Dutch-speaking jobs in an international environment.
• And Much More...

Life in Bulgaria

Embrace a vibrant new lifestyle in Bulgaria, a country known for its breathtaking landscapes, historical charm, and a climate that offers beautiful, sunny summers. Choosing one of our Jobs in Bulgaria means joining a growing community of expatriates who enjoy a high quality of life and a welcoming local culture.

Beyond the professional growth, Bulgaria offers a rich culinary scene, affordable living, and a dynamic urban life in cities that serve as perfect hubs for remote work. With the comprehensive support of Mercier Consultancy Group, your relocation to Bulgaria will be smooth, stress-free, and the start of a fantastic new chapter.

How to Apply

If you are ready to elevate your career and join a premium team in the fashion industry, we invite you to click Apply Now and submit your profile today. We look forward to guiding you through this exciting opportunity with Mercier Consultancy Group.