Nederlands Sprekende Klantenservicemedewerker ING

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. We specialize in sourcing multilingual professionals for exclusive career opportunities across Europe, consistently delivering excellence in human capital management.

Job Overview

We are currently seeking a motivated professional for the Nederlands Sprekende Klantenservicemedewerker ING position in Bulgaria, representing a leading force in the banking sector. This is one of our most prestigious Dutch-speaking jobs, offering a unique opportunity to provide high-level financial support while enjoying the vibrant lifestyle of Bulgaria.

Key Responsibilities

• Provide expert, professional assistance to ING customers regarding their banking products and services.
• Manage secure account inquiries and transactions with the highest level of banking confidentiality.
• Troubleshoot and resolve complex customer issues, ensuring compliance with strict financial industry regulations.
• Educate clients on modern digital banking tools, mobile applications, and secure online platforms.
• Deliver consistent, high-quality service that upholds the reputation of ING in the competitive banking market.
• Collaborate with international teams to optimize communication and service delivery standards.
• Maintain accurate records of customer interactions within the secure internal banking database.

Requirements

• Native or fluent Dutch (spoken and written).
• Valid EU passport (mandatory).
• Proven experience in customer service, ideally within the banking or financial services industry.
• Excellent communication and problem-solving skills, with a focus on client satisfaction.
• Ability to work efficiently in a remote setting while maintaining high performance standards.
• Strong commitment to data security and professionalism in a banking context.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• And Much More...

Life in Bulgaria

Choosing one of our Dutch-speaking jobs in Bulgaria means stepping into a country with a rich cultural history and a rapidly growing international business hub. Bulgaria offers a perfect balance of pleasant weather, stunning natural scenery, and a vibrant urban life that makes it an increasingly popular destination for expatriates.

Your relocation to Bulgaria is made seamless by our dedicated support team, allowing you to focus on enjoying the affordable cost of living and the incredible local cuisine. Bulgaria provides an exceptional quality of life, and we are proud to offer such high-quality career opportunities in Bulgaria for professionals looking to grow their banking careers.

How to Apply

If you are ready to take the next step in your career with a leading firm and thrive in a dynamic environment, we invite you to click "Apply Now" to join our talent network. We look forward to reviewing your application for this exciting role.

Sincerely,
The Recruitment Team at Mercier Consultancy Group