Dutch Speaking Customer Service Representative for Webshop

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging top-tier talent with world-class organizations across Europe. We specialize in facilitating seamless career transitions for professionals seeking to advance their careers through high-impact roles in the dynamic retail and service sectors.

Job Overview

We are currently sourcing exceptional candidates for the Nederlands Sprekende Klantenservicemedewerker Webshop position in Bulgaria. This role is perfect for those seeking Dutch-speaking jobs that combine professional growth in the retail industry with the excitement of an international relocation experience.

Key Responsibilities

• Provide high-quality support to customers of a major retail webshop via phone, email, and live chat.
• Assist customers with order tracking, returns, and exchanges to ensure a seamless omnichannel retail experience.
• Resolve product inquiries and provide detailed information on stock availability and store policies.
• Maintain a high level of customer satisfaction by addressing feedback and technical shopping issues effectively.
• Collaborate with internal retail teams to streamline the communication between offline retail operations and online webshop platforms.
• Handle customer accounts with precision and confidentiality in line with industry compliance standards.
• Contribute to the continuous improvement of the webshop user experience by logging common customer queries and trends.

Requirements

• Native or fluent Dutch (spoken and written) is required to excel in this role.
• Valid EU passport (mandatory).
• Previous experience in retail or webshop customer service is highly preferred.
• Strong communication skills and a passion for delivering premium customer service.
• Ability to adapt to a remote work environment while remaining connected to our Bulgarian office culture.
• A proactive attitude towards resolving customer issues within the retail sector.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• And Much More...

Life in Bulgaria

Choosing one of our Dutch-speaking jobs in Bulgaria means embracing a country that perfectly blends rich history with modern urban living. Bulgaria offers a favorable climate, stunning landscapes, and a vibrant social scene that makes it one of the most attractive destinations for expatriates in Europe. Whether you enjoy exploring ancient ruins or modern shopping districts, living in Bulgaria ensures a high quality of life.

When you secure this Nederlands Sprekende Klantenservicemedewerker Webshop position in Bulgaria, you will enjoy a significantly lower cost of living while earning a competitive income. From the delicious Mediterranean-influenced cuisine to the welcoming local community, relocating to Bulgaria is a life-changing decision supported by our comprehensive concierge service.

How to Apply

If you are ready to take the next step in your career and join the booming market of Jobs in Bulgaria, we invite you to apply now. Join Mercier Consultancy Group and start your new professional chapter today!