Nederlands Sprekende Klantenservicemedewerker Odido

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO consultancy, renowned for connecting top-tier talent with industry-leading organizations. We pride ourselves on facilitating career-defining opportunities through our extensive network of Dutch-speaking jobs across the continent.

Job Overview

We are currently seeking a dynamic professional for the Nederlands Sprekende Klantenservicemedewerker Odido position in Bulgaria, representing a major player in the telecommunications sector. This is an exceptional opportunity to advance your career with one of the most sought-after jobs in Bulgaria, providing world-class support for a leading Dutch telecom brand.

Key Responsibilities

• Deliver expert customer support for Odido telecommunications services, ensuring high levels of client satisfaction.
• Assist customers with inquiries regarding mobile, fiber internet, and television subscriptions within the Dutch market.
• Troubleshoot technical connectivity issues and provide clear, professional solutions to telecommunications clients.
• Maintain detailed records of customer interactions within our CRM system to ensure seamless service continuity.
• Stay updated on the latest telecommunications product offerings and service policies to provide accurate information.
• Collaborate with cross-functional teams to resolve complex customer concerns efficiently.
• Champion the brand voice of Odido while handling inbound communications with empathy and professionalism.

Requirements

• Native or fluent Dutch (spoken and written).
• Valid EU passport (mandatory).
• Strong interest in the telecommunications industry and customer experience excellence.
• Excellent communication skills and a customer-centric mindset.
• Ability to thrive in a fast-paced, remote environment while based in Bulgaria.
• Proficiency in basic computer systems and willingness to learn new software.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) is included.
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• Monthly Performance Bonus is included.
• And Much More...

Life in Bulgaria

Choosing to pursue one of our Dutch-speaking jobs in Bulgaria means embracing a life of adventure, vibrant culture, and pleasant Mediterranean-influenced weather. Bulgaria has become a premier destination for expatriates, offering a perfect blend of historic charm and modern urban development that makes working in Bulgaria a truly unique experience.

Beyond the professional growth, you will enjoy a high quality of life with affordable living costs and world-class gastronomy. Our relocation package ensures that your transition to life in Bulgaria is effortless, allowing you to focus on your professional journey while immersing yourself in everything that beautiful Bulgaria has to offer.

How to Apply

If you are ready to take the next step in your career and join a top-tier team in a thriving telecommunications environment, we invite you to apply now. Your future career starts here with Mercier Consultancy Group.