Dutch-speaking Customer Service Representative for Telecommunications

About Mercier Consultancy Group

Mercier Consultancy Group is a leading European recruitment and BPO firm, dedicated to bridging the gap between top-tier international talent and industry-leading global brands. We specialize in placing professionals into high-impact roles, ensuring that our candidates embark on career-defining journeys within the most prestigious companies in the world.

Job Overview

We are currently searching for a dedicated professional for a Nederlands Sprekende Klantenservicemedewerker Telefoonmerk position in Spain. This is a unique opportunity to join a major player in the telecommunications industry, offering an exceptional lifestyle change with our comprehensive relocation support for those seeking Jobs in Spain.

Key Responsibilities

• Provide high-quality technical and account support to Dutch-speaking clients within the fast-paced telecommunications sector.
• Troubleshoot connectivity, billing, and device-related inquiries to ensure optimal customer satisfaction.
• Maintain a deep understanding of mobile network services and product offerings to offer expert guidance.
• Document customer interactions accurately within our internal CRM systems to maintain service excellence.
• Collaborate with international teams to optimize workflows and contribute to a positive company culture.
• Uphold the brand reputation by delivering professional, empathetic, and solution-oriented communication at all times.

Requirements

• Fluent in spoken Dutch.
• Conversational level of English.
• A service-minded personality ready to learn new things.
• Strong work ethic and a sense of responsibility toward your colleagues.
• Holder of an EU passport. (Not ID)
• Flexibility to work in 3 rotating shifts (morning, afternoon, and night).

What We Offer

• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team
• One-time €1,500 Relocation Bonus
• Monthly Performance Bonus
• Professional training in the telecommunications industry
• Career growth opportunities within a global BPO environment

Life in Spain

Embracing one of our Dutch-speaking jobs means immersing yourself in the vibrant culture, sunshine, and welcoming atmosphere that defines daily life in Spain. Working in Madrid allows you to experience a unique blend of historical architecture and modern urban living, making Spain a top destination for international professionals.

With its world-renowned culinary scene, relaxed lifestyle, and endless social activities, relocating to Spain offers an unparalleled quality of life. As you transition into your new role, our dedicated team will ensure your move to Spain is seamless, allowing you to focus on building a rewarding career in one of the most beautiful countries in the world.

How to Apply

If you are ready to take the next step in your career and join a dynamic team in Madrid, we encourage you to click Apply Now and submit your application. Our recruitment team at Mercier Consultancy Group looks forward to reviewing your profile for this exciting opportunity.