Nederlands Sprekende Klantenservicemedewerker Proximus

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on facilitating life-changing career opportunities, specifically for those seeking professional growth through Dutch-speaking jobs in vibrant global hubs.

Job Overview

We are currently searching for a talented professional to fill our Nederlands Sprekende Klantenservicemedewerker Proximus position in Spain. This role offers the perfect blend of a high-energy telecommunications environment and the unparalleled lifestyle of Madrid, supported by a comprehensive relocation package for new hires.

Key Responsibilities

• Provide high-quality support to Proximus customers via phone, email, and chat within the telecommunications sector.
• Troubleshoot technical issues regarding internet, television, and mobile service connectivity.
• Educate customers on new telecommunications products and service upgrades to enhance their user experience.
• Maintain accurate records of customer interactions in our internal CRM systems to ensure service continuity.
• Collaborate with cross-functional teams to resolve complex billing and administrative service inquiries.
• Contribute to team targets by maintaining high standards of customer satisfaction and efficiency in a fast-paced environment.

Requirements

• Fluent in spoken Dutch.
• Conversational level of English.
• A service-minded personality ready to learn new things.
• Strong work ethic and a sense of responsibility toward your colleagues.
• Holder of an EU passport. (Not ID)
• Flexibility to work in 3 rotating shifts (morning, afternoon, and night).

What We Offer

• Fully Paid Relocation Package (flight, transfer, hotel).
• Free Relocation Concierge (dedicated team for documentation and housing).
• One-time €1,500 Relocation Bonus.
• Monthly Performance Bonus.
• Professional training in the telecommunications industry.
• Dynamic, international work environment in Madrid.

Life in Spain

Embarking on a career in Spain offers more than just a job; it is an invitation to embrace a vibrant culture, world-renowned gastronomy, and year-round sunshine. As you join our team for this Nederlands Sprekende Klantenservicemedewerker Proximus position in Spain, you will find that living in Spain provides a perfect balance between a high-energy professional life and a relaxed, Mediterranean social scene.

We understand that moving to a new country is a significant step, which is why our dedicated team ensures your transition is seamless. From navigating local documentation to finding the perfect accommodation, our relocation experts ensure you can focus on enjoying the exceptional quality of life that makes jobs in Spain so highly sought after by professionals across Europe.

How to Apply

If you are ready to take the next step in your career and join one of the most exciting Dutch-speaking jobs in Madrid, we would love to hear from you. Click the 'Apply Now' button to submit your application and start your journey with Mercier Consultancy Group today.