Nederlands Sprekende Klantenservicemedewerker Fashion

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging top-tier talent with industry-leading global brands. We specialize in facilitating seamless career transitions for professionals seeking high-quality jobs in Spain, ensuring that every placement meets our rigorous standard of excellence.

Job Overview

We are currently looking for a motivated professional to join a global leader in the Fashion & Apparel sector. This Nederlands Sprekende Klantenservicemedewerker Fashion position in Spain offers the perfect opportunity to combine your language skills with a passion for style while enjoying one of the most exciting Dutch-speaking jobs in the vibrant city of Madrid.

Key Responsibilities

• Deliver premium customer support to clients of a renowned international Fashion & Apparel brand.
• Assist fashion-forward customers with order inquiries, size guidance, and styling questions.
• Manage end-to-end communication via email, chat, and phone in the Dutch language.
• Resolve complex issues regarding returns, exchanges, and shipment tracking with professional poise.
• Contribute to the brand’s reputation by providing a service experience that mirrors the quality of the apparel.
• Collaborate with cross-functional teams to streamline the customer journey within the competitive fashion retail landscape.
• Maintain high quality and performance standards to qualify for monthly performance-based bonuses.

Requirements

• Fluent in spoken Dutch.
• Conversational level of English.
• A service-minded personality ready to learn new things.
• Strong work ethic and a sense of responsibility toward your colleagues.
• Holder of an EU passport. (Not ID)
• Flexibility to work in 3 rotating shifts (morning, afternoon, and night).

What We Offer

• A monthly performance bonus
• A monthly language bonus
• Your flight ticket is fully paid
• 26 days of accommodation
• Help with your Spanish documents
• A free gym membership

Life in Spain

Embrace the Mediterranean lifestyle when you secure one of our premium Dutch-speaking jobs. Spain offers a perfect balance of historic charm and modern energy, where the sunshine creates an inviting atmosphere for both work and play. Whether you are walking through the artistic streets of Madrid or enjoying local festivities, living in Spain provides an unparalleled quality of life.

Our commitment to your success goes beyond the office, as we provide a fully paid relocation package and a dedicated Relocation Concierge to ensure your transition to Spain is effortless. From your flight and transfer to your initial accommodation, we handle the logistics so you can focus on your new fashion career and enjoy the rich culinary culture that Spain is famous for.

How to Apply

If you are ready to elevate your career with a leading firm in the fashion industry, we encourage you to take the next step. Please submit your application by clicking Apply Now to be considered for this exceptional opportunity in Spain. We look forward to reviewing your profile and welcoming you to the Mercier Consultancy Group network.