Dutch Speaking Customer Service Representative - Payment Platform

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on facilitating career-defining opportunities within the rapidly evolving global FinTech landscape.

Job Overview

We are currently seeking a motivated professional for a Nederlands Sprekende Klantenservicemedewerker Betaalplatform position in Spain to join a high-growth FinTech company. This is your chance to secure one of the most sought-after Dutch-speaking jobs in Madrid, providing expert support to users of a cutting-edge international payment platform.

Key Responsibilities

• Deliver high-quality customer support for a leading digital payment platform.
• Assist Dutch-speaking users with transaction inquiries and account management.
• Identify and resolve technical payment discrepancies with precision and speed.
• Maintain a deep understanding of FinTech security protocols and compliance standards.
• Collaborate with internal teams to improve user experience and platform functionality.
• Handle sensitive financial data with the highest level of integrity and professional discretion.
• Adapt to the fast-paced nature of the FinTech industry to ensure seamless service delivery.

Requirements

• Fluent in spoken Dutch.
• Conversational level of English.
• A service-minded personality ready to learn new things.
• Strong work ethic and a sense of responsibility toward your colleagues.
• Holder of an EU passport. (Not ID)
• Flexibility to work in 3 rotating shifts (morning, afternoon, and night).

What We Offer

• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge (documentation, accommodation, and settling in)
• Monthly Performance Bonus
• One-time €1,500 Relocation Bonus
• Professional growth opportunities in the FinTech sector
• An international and dynamic work environment in Madrid

Life in Spain

Choosing to pursue jobs in Spain offers an unparalleled lifestyle characterized by beautiful weather, a rich cultural heritage, and a vibrant social scene. Spain provides the perfect backdrop for professionals looking to combine a rewarding FinTech career with an active and sunny Mediterranean lifestyle.

From the world-renowned gastronomy to the relaxed pace of life, moving to Spain is a transformative experience. Whether you are exploring the historic streets of Madrid or enjoying the coastal beauty of Spain, you will find a high quality of life that makes working in Spain truly exceptional.

How to Apply

If you are ready to take the next step in your career with this Nederlands Sprekende Klantenservicemedewerker Betaalplatform position in Spain, we encourage you to click Apply Now. Join the Mercier Consultancy Group network and let us help you launch your international career today.