Portuguese Speaking Customer Agent For Viva Wallet

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm dedicated to connecting top-tier talent with industry-leading organizations across Europe. We pride ourselves on delivering bespoke career solutions that empower professionals to excel in global markets while fostering long-term career growth.

Job Overview

We are seeking a motivated professional for the Portuguese Speaking Customer Agent For Viva Wallet position in Greece to join a dynamic team in the thriving FinTech sector. This is an exceptional opportunity to advance your career by providing world-class financial support for one of Europe’s leading digital banking platforms while enjoying the unique benefits of working with the best jobs in Greece.

Key Responsibilities

• Provide high-quality support to Viva Wallet users regarding digital payment solutions and FinTech services.
• Resolve customer inquiries via phone, email, and chat with precision and professional FinTech industry standards.
• Manage financial transaction troubleshooting, ensuring security protocols are strictly followed.
• Educate clients on the features and benefits of digital wallet functionality to enhance the user experience.
• Maintain detailed records of customer interactions within our FinTech database systems.
• Contribute to team goals by achieving performance KPIs related to customer satisfaction and response time.
• Collaborate with cross-functional departments to address complex payment-related concerns efficiently.

Requirements

• Native or fluent Portuguese (spoken and written).
• Valid EU passport (mandatory).
• Professional proficiency in English to collaborate within our international team.
• Strong interest in the FinTech industry and passion for digital financial innovation.
• Excellent communication skills with a focus on problem-solving and customer empathy.
• Flexibility to work in a remote-first model based within Greece.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embracing the opportunity to work in Greece means immersing yourself in a culture where ancient history meets a modern, vibrant lifestyle. With its legendary sunny weather and breathtaking coastal landscapes, Greece offers a Mediterranean quality of life that is truly unmatched for those seeking the perfect balance between professional success and personal wellness.

Relocating to Greece is made seamless by our comprehensive support, allowing you to focus on the world-class Mediterranean cuisine and the welcoming local community. Choosing one of our Portuguese-speaking jobs in this beautiful nation ensures you are positioned for both career growth and a premium standard of living that only Greece can provide.

How to Apply

If you are ready to elevate your career within the FinTech sector, we invite you to apply for the Portuguese Speaking Customer Agent For Viva Wallet position in Greece today. Simply click the "Apply Now" button below to start your journey with Mercier Consultancy Group. We look forward to reviewing your application and welcoming you to our team.