Portuguese Speaking Customer Agent For Symantec Consumer

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-leading brands across the European BPO landscape. We pride ourselves on delivering bespoke career solutions that empower professionals to excel in their chosen fields while embarking on exciting international journeys.

Job Overview

We are currently sourcing exceptional candidates for the Portuguese Speaking Customer Agent For Symantec Consumer position in Greece, a unique opportunity to join the high-stakes world of cybersecurity. If you are passionate about protecting digital identities and thrive in client-facing environments, this role offers the perfect platform to build a career in one of the most vital industries today, while enjoying a high-quality lifestyle among the best jobs in Greece.

Key Responsibilities

• Provide expert support for Symantec’s suite of consumer cybersecurity products, ensuring user safety and digital privacy.
• Troubleshoot complex technical inquiries related to antivirus software, data protection, and online security threats.
• Educate customers on best practices for internet safety and threat prevention within the cybersecurity landscape.
• Maintain high levels of customer satisfaction by delivering clear, professional, and empathetic solutions in Portuguese.
• Escalate critical security vulnerabilities or persistent technical issues to the appropriate internal security engineering teams.
• Accurately document customer interactions and technical resolutions within the internal knowledge base to ensure data integrity.
• Stay updated on the latest cybersecurity trends and product updates to provide accurate, industry-leading guidance.

Requirements

• Native or fluent Portuguese (spoken and written) for high-level communication with our clients.
• Valid EU passport (mandatory) to facilitate your transition to our Portuguese-speaking jobs in Athens.
• Proven ability to troubleshoot technical software issues, ideally within the cybersecurity or SaaS industry.
• Strong commitment to delivering premium customer service in a high-pressure digital environment.
• Availability to work on-site in Athens, Greece, to support the global cybersecurity efforts of our client.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embracing the opportunity to work in Greece means immersing yourself in a culture where ancient history meets modern, vibrant living. Life in Greece offers an unparalleled Mediterranean climate, with stunning sunshine throughout the year that provides the perfect backdrop for exploring historic landmarks or relaxing by the Aegean Sea. Joining one of our Portuguese-speaking jobs in Greece allows you to experience a unique work-life balance that only this beautiful country can provide.

We ensure your transition is seamless with our comprehensive relocation support, allowing you to focus on enjoying the world-renowned local cuisine and the hospitable, welcoming culture. Greece serves as a gateway to both professional growth and personal adventure, making this position an ideal choice for ambitious individuals. Join our team in the heart of Athens and experience why thousands of professionals are choosing to build their futures with jobs in Greece.

How to Apply

If you are ready to launch your career in the cybersecurity industry with the Portuguese Speaking Customer Agent For Symantec Consumer position in Greece, we encourage you to click 'Apply Now' to submit your application. Join the Mercier Consultancy Group team today and take the next step in your professional journey. We look forward to welcoming you to our international network.