German Speaking Customer Agent For Singapore Airlines

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, renowned for connecting top-tier talent with world-class organizations across Europe. As a leader in the recruitment and BPO sector, we pride ourselves on facilitating seamless professional transitions for those seeking high-quality German-speaking jobs in Greece.

Job Overview

We are currently seeking a motivated professional for the German Speaking Customer Agent For Singapore Airlines position in Greece. In this vital aviation role, you will represent a world-class airline, ensuring that passengers receive the premium service expected from a global leader in the aviation industry.

Key Responsibilities

• Deliver exceptional customer support to passengers regarding flight bookings, rebooking, and cancellations within the aviation sector.
• Manage complex flight itineraries and provide expert guidance on baggage policies and aviation travel regulations.
• Handle inquiries via phone, email, and live chat with a focus on efficiency and brand excellence for Singapore Airlines.
• Assist travelers with loyalty program queries, including miles redemption and tier status benefits.
• Maintain high levels of service quality in line with aviation industry standards and airline-specific protocols.
• Collaborate with international teams to troubleshoot travel disruptions and ensure a seamless passenger journey.
• Continuously update your knowledge of flight routes and airline service offerings to ensure accurate passenger information.

Requirements

• Native or fluent German (spoken and written) is strictly required for this role.
• Proficiency in English to communicate within our diverse, multinational office environment.
• Passion for the aviation industry and a commitment to maintaining the premium reputation of Singapore Airlines.
• Strong problem-solving skills and the ability to remain calm under pressure during high-demand flight periods.
• Previous experience in customer service, hospitality, or travel is considered a strong advantage for these jobs in Greece.
• EU passport or valid working rights for Greece.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Embrace a vibrant new lifestyle by securing one of our exclusive German-speaking jobs in the heart of the Mediterranean. Greece offers an unparalleled quality of life, where historic landmarks meet a modern, cosmopolitan energy under the warm Aegean sun. Choosing to relocate to Greece allows you to enjoy a Mediterranean climate, world-renowned beaches, and a rich cultural heritage that makes every day feel like a vacation.

Beyond the professional growth of working for a premium airline, Greece provides a welcoming environment for expatriates. From savoring world-class culinary experiences to enjoying the relaxed local pace of life, Greece is the ideal destination for those looking to advance their careers while living well. Take advantage of our comprehensive relocation support to begin your exciting chapter in Greece today.

How to Apply

If you are ready to elevate your career and join a dynamic team in the aviation sector, we invite you to take the next step. Click the 'Apply Now' button to submit your application and start your journey with Mercier Consultancy Group. We look forward to reviewing your profile and welcoming you to our team in Greece.