German Speaking Travel Support Advisor

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class career opportunities across Europe. We specialize in sourcing professionals for high-impact roles, ensuring that our partners thrive within the most dynamic industry sectors globally.

Job Overview

We are currently searching for a talented professional to join our team in a German Speaking Travel Support Advisor position in Bulgaria. This role is perfect for those seeking one of the premier German-speaking jobs in the travel industry, offering the chance to provide exceptional service to international travelers while enjoying a seamless transition to a new lifestyle with our expert support.

Key Responsibilities

• Deliver professional customer support via phone, email, and chat for a leading name in the travel industry.
• Assist customers with travel bookings, itinerary modifications, and complex travel arrangements.
• Provide expert guidance on travel policies, insurance inquiries, and destination-specific requirements.
• Resolve complex travel-related issues with a focus on empathy, efficiency, and brand excellence.
• Maintain high quality standards to ensure customer satisfaction and loyalty within the travel sector.
• Collaborate with internal departments to streamline communication for global travel clients.
• Contribute to the continuous improvement of service protocols through valuable customer feedback.

Requirements

• Native or fluent German (spoken and written).
• Valid EU passport (mandatory).
• Previous experience in customer service, hospitality, or the travel industry is considered a strong asset.
• Exceptional communication skills and a passion for providing world-class travel assistance.
• Ability to navigate multiple software systems while maintaining a high level of accuracy.
• Strong problem-solving skills and a flexible attitude toward working in a fast-paced environment.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• And Much More...

Life in Bulgaria

Choosing to pursue jobs in Bulgaria offers a unique blend of historical charm and modern urban living. Bulgaria boasts a diverse landscape, ranging from stunning mountain ranges for skiing to beautiful sandy beaches along the Black Sea coast, all under a pleasant and sunny climate. Living in Bulgaria allows you to experience a vibrant culture, welcoming locals, and a rich history that spans centuries.

Your relocation to Bulgaria will be smooth and stress-free, thanks to our dedicated concierge services. Bulgaria is famous for its affordable yet high-quality lifestyle, exceptional Mediterranean-influenced cuisine, and a growing community of international professionals. By accepting this German Speaking Travel Support Advisor position in Bulgaria, you are choosing a career-defining experience in one of the most exciting emerging hubs for German-speaking jobs in Europe.

How to Apply

If you are ready to elevate your career and embark on a new journey, we invite you to apply now. Join our team at Mercier Consultancy Group and take the next step in your professional development. We look forward to reviewing your application.

Warm regards,
The Recruitment Team at Mercier Consultancy Group