German Speaking Rent-a-Car Customer Service Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class opportunities across Europe. As experts in global talent acquisition, we pride ourselves on facilitating seamless career transitions for professionals seeking high-impact German-speaking jobs in dynamic hubs like Sofia.

Job Overview

We are currently seeking a motivated professional for our German Speaking Rent-a-Car Customer Service Consultant position in Bulgaria, representing a leader in the global travel industry. This role offers the perfect blend of hospitality and logistics, ensuring that travelers across the DACH region receive exceptional service for their vehicle rental requirements.

Key Responsibilities

• Provide high-level customer support for travelers in the rent-a-car sector via phone, email, and live chat.
• Manage new vehicle reservations, modifications, and cancellations with precision and efficiency.
• Assist customers with travel-related inquiries, including insurance options, vehicle categories, and rental policies.
• Resolve complex service issues, ensuring a positive experience for every client within the competitive travel industry.
• Maintain detailed documentation of all customer interactions in our internal CRM system.
• Collaborate with international rental branches to ensure seamless vehicle handovers and fleet availability.
• Act as a brand ambassador, upholding the highest standards of service excellence for our travel partners.

Requirements

• Native or fluent German (spoken and written) is essential for this role.
• Strong proficiency in English to navigate our international office environment.
• Previous experience in customer service or the travel industry is highly regarded.
• Excellent communication skills with a focus on problem-solving and empathy.
• Ability to work on-site in Sofia, Bulgaria, for this German Speaking Rent-a-Car Customer Service Consultant position.
• Passion for travel and providing world-class support.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• And Much More...

Life in Bulgaria

Choosing to pursue jobs in Bulgaria offers a unique blend of vibrant city life, historical charm, and stunning natural landscapes. Sofia is a rapidly growing international hub that provides a fantastic quality of life, featuring a Mediterranean-influenced climate and a welcoming local culture that makes relocation to Bulgaria a truly enriching experience.

Beyond the professional benefits, the cost of living in Bulgaria remains highly attractive for expatriates. From incredible cuisine to a bustling social scene, you will find that living in Bulgaria provides the perfect environment to grow your career while exploring a beautiful corner of Europe. Discover why so many professionals are making the move to Bulgaria for their next career milestone.

How to Apply

If you are ready to elevate your career with one of the most exciting German-speaking jobs available today, we invite you to take the next step. Click "Apply Now" to submit your profile for the German Speaking Rent-a-Car Customer Service Consultant position in Bulgaria and our team will be in touch to guide you through the process.

Warm regards,
The Recruitment Team at Mercier Consultancy Group