German Speaking Backoffice Agent For Gaming Account

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class employers in the BPO and technology sectors. As industry leaders, we specialize in bridging the gap for professionals seeking high-impact careers and are proud to facilitate elite German-speaking jobs for our international partners.

Job Overview

We are currently seeking a motivated professional to join our team as a German Speaking Backoffice Agent For Gaming Account position in Bulgaria. This role is a unique opportunity to immerse yourself in the fast-paced Gaming & Esports industry while utilizing your language expertise in a professional office environment in the vibrant city of Sofia.

Key Responsibilities

• Monitor and manage player account activities to ensure a seamless experience within the Gaming & Esports platform.
• Provide back-office support for German-speaking users, ensuring all inquiries are handled with precision and professional etiquette.
• Perform content moderation and verify user documentation to maintain industry compliance and security standards.
• Collaborate with the global operations team to identify trends in the gaming community and escalate complex technical issues.
• Maintain detailed records and generate reports on user activity and account performance metrics.
• Contribute to the continuous improvement of internal gaming support processes to uphold high-quality service standards.

Requirements

• Native or fluent German (spoken and written) is required for this role.
• A strong passion for the Gaming & Esports industry and an understanding of online gaming ecosystems.
• Excellent analytical skills with the ability to navigate complex administrative tasks.
• Professional proficiency in English to collaborate with our diverse team in Bulgaria.
• A valid EU passport or the legal right to work within the European Union is mandatory.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• And Much More...

Life in Bulgaria

Choosing to accept one of our German-speaking jobs in Bulgaria means stepping into a country with a rich historical tapestry and a thriving modern culture. Bulgaria offers a remarkable climate, featuring beautiful mountain ranges and stunning coastal areas, providing an excellent work-life balance for those relocating to this dynamic European hub.

Beyond the professional benefits, living in Bulgaria provides a high quality of life with an affordable cost of living, world-class dining, and a vibrant social scene. Our relocation experts ensure your transition to Bulgaria is smooth and stress-free, allowing you to settle in quickly and enjoy the unique charm of your new home while excelling in your German Speaking Backoffice Agent For Gaming Account position in Bulgaria.

How to Apply

If you are ready to take the next step in your career and join a leading team in the gaming sector, we invite you to Apply Now. We look forward to reviewing your application and discussing how you can contribute to our success. Sincerely, the recruitment team at Mercier Consultancy Group.