German Speaking Player Support Specialist for Gaming Account

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to connecting top-tier talent with industry-leading organizations across Europe. As a leader in specialized recruitment, we pride ourselves on facilitating career-defining opportunities within the fast-paced Gaming & Esports sectors.

Job Overview

We are currently sourcing exceptional talent for a German Speaking Player Support Specialist for Gaming Account position in Bulgaria. This role is an ideal opportunity for gaming enthusiasts looking to launch their professional career in the heart of the European Gaming & Esports industry while enjoying a fully supported relocation experience.

Key Responsibilities

• Deliver world-class player support for high-profile gaming titles via live chat, email, and ticketing systems.
• Troubleshoot technical issues, account security concerns, and in-game purchase inquiries for our German-speaking user base.
• Maintain a deep knowledge of current Gaming & Esports trends to better assist the community of players.
• Foster positive player relations and act as a brand ambassador for the gaming studio.
• Collaborate with internal teams to escalate complex technical bugs and game-breaking issues.
• Uphold service level agreements to ensure high satisfaction rates within the German-speaking market.
• Participate in regular feedback loops to improve support workflows for international gaming accounts.

Requirements

• Native or fluent German (spoken and written) is mandatory for this German Speaking Player Support Specialist for Gaming Account position in Bulgaria.
• Strong passion for the Gaming & Esports industry and familiarity with modern gaming platforms.
• Excellent communication skills and a customer-centric mindset.
• Professional proficiency in English to collaborate within our international team.
• Ability to relocate to Sofia for this on-site role.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure you excel in your role.
• Health Insurance coverage as part of our commitment to our employees.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• Monthly Performance Bonus to reward your dedication and results.
• Access to a vibrant community of professionals seeking jobs in Bulgaria.

Life in Bulgaria

Choosing to work in Bulgaria offers an incredible quality of life, combining rich history with a modern, buzzing metropolitan scene. Many professionals pursuing German-speaking jobs find that Bulgaria provides a perfect balance of affordable living, beautiful mountain landscapes, and a welcoming culture that makes settling in both easy and enjoyable.

Whether you are drawn to the vibrant nightlife of Sofia or the diverse culinary scene, Bulgaria is a hidden gem for expats. As you consider these exciting jobs in Bulgaria, you can rest assured that our dedicated concierge team will make your transition to the Bulgarian lifestyle seamless, allowing you to focus on your new career in the Gaming & Esports industry.

How to Apply

If you are ready to take the next step in your professional journey and join a leading team, click the Apply Now button to submit your application. We look forward to reviewing your credentials for this exciting role at Mercier Consultancy Group.