Turkish Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to bridging the gap between top-tier global talent and industry-leading organizations. As a leader in European recruitment and specialized business services, we pride ourselves on delivering bespoke career solutions that empower professionals to thrive in the dynamic world of Customer Support Services.

Job Overview

We are currently searching for a dedicated professional to join our team as a Turkish Speaking Support Specialist in Bulgaria. This unique Turkish Speaking Support Specialist position in Bulgaria offers the perfect opportunity for native or fluent speakers to build a rewarding career in the customer support services industry, supported by a world-class relocation program for those seeking jobs in Bulgaria.

Key Responsibilities

• Act as the primary point of contact for clients, providing high-quality support within the customer support services sector.
• Resolve complex inquiries through phone, email, and chat, ensuring customer satisfaction is maintained at all times.
• Utilize your native-level Turkish communication skills to provide accurate and efficient support to our regional user base.
• Document all interactions meticulously within our CRM systems to maintain data integrity and service quality.
• Collaborate with internal teams to identify emerging trends and suggest improvements to customer support services workflows.
• Stay updated on product developments and company policy changes to deliver precise and knowledgeable assistance.
• Ensure all service level agreements (SLAs) are met with professional precision as expected in a top-tier Turkish speaking support specialist position in Bulgaria.

Requirements

• Native or fluent Turkish (spoken and written).
• Valid EU passport (mandatory).
• Professional proficiency in English to collaborate within our international team environment.
• Proven experience or a strong passion for providing excellence in customer support services.
• Excellent problem-solving skills and a proactive approach to managing challenging customer scenarios.
• Ability to thrive in an on-site, fast-paced professional office environment in Sofia.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure your success in the customer support services field.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• Monthly Performance Bonus.
• And Much More...

Life in Bulgaria

Sofia, the capital of Bulgaria, offers a unique blend of historical charm and modern European energy. Those pursuing Turkish-speaking jobs here will enjoy a vibrant atmosphere with a Mediterranean-influenced climate, beautiful mountain landscapes, and a cost of living that allows for a high quality of life. Bulgaria is rapidly becoming a hub for international business, making it an excellent location for career growth.

Living in Bulgaria means enjoying exquisite local cuisine, a welcoming culture, and a social scene that is second to none. With our comprehensive relocation package, starting your new journey in Bulgaria is seamless and stress-free. Whether you are seeking new professional challenges or a change in scenery, Bulgaria offers the perfect environment for personal and professional development.

How to Apply

If you are ready to take the next step in your career and join a dynamic team in an exciting industry, we invite you to apply now. Please submit your updated CV, and a member of our recruitment team will be in touch to discuss your suitability for this Turkish Speaking Support Specialist position in Bulgaria. We look forward to hearing from you.

Best regards,
The Recruitment Team
Mercier Consultancy Group