Spanish Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with high-growth opportunities within the European Customer Support Services industry. We pride ourselves on excellence, offering a bespoke experience for candidates seeking professional growth through exclusive jobs in Bulgaria and beyond.

Job Overview

We are currently searching for a talented professional to join our client’s team in a Spanish Speaking Support Specialist position in Bulgaria. This role is an ideal gateway for those looking to excel in the vibrant Customer Support Services sector while enjoying a comprehensive support system designed to make your transition seamless.

Key Responsibilities

• Provide high-quality technical or administrative assistance to Spanish-speaking clients within the Customer Support Services industry.
• Manage incoming customer inquiries via multiple channels, ensuring professional resolution and high satisfaction rates.
• Maintain accurate customer records and update database systems in real-time.
• Act as a primary point of contact for international clients, representing the company with professionalism and expertise.
• Troubleshoot complex issues, escalating technical concerns when necessary to the appropriate departments.
• Collaborate with international teams to optimize service delivery and enhance the customer journey.
• Consistently meet performance KPIs and contribute to the overall success of the support desk.

Requirements

• Native or fluent Spanish (spoken and written).
• Strong command of English to facilitate team communication.
• Valid EU passport (mandatory) to qualify for this Spanish Speaking Support Specialist position in Bulgaria.
• Proven experience or a strong interest in the Customer Support Services industry.
• Excellent problem-solving skills and a proactive, customer-centric mindset.
• Ability to thrive in an on-site, multicultural work environment.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure you excel in your new role.
• Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, hotel) for a stress-free move.
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• Monthly Performance Bonus to reward your dedication and results.
• And Much More...

Life in Bulgaria

Living in Bulgaria offers a unique blend of rich history, stunning natural landscapes, and a rapidly developing modern infrastructure. As one of the most sought-after destinations for international professionals, Bulgaria provides a welcoming environment with a Mediterranean-influenced climate and vibrant city life. When exploring jobs in Bulgaria, you will discover a country that balances professional career progression with a high quality of life.

Beyond the professional benefits, Bulgaria is famous for its delicious cuisine, affordable lifestyle, and friendly local culture. Our dedicated relocation support ensures that your move to Bulgaria is smooth, allowing you to settle in and enjoy the unique charm of this Balkan gem. Join the growing community of expats who have chosen to advance their careers and lives in beautiful Bulgaria.

How to Apply

If you are ready to take the next step in your career with this exciting Spanish Speaking Support Specialist position in Bulgaria, we would love to hear from you. Please click the Apply Now button to submit your application and join our premium talent network. We look forward to reviewing your credentials.

Best regards,
The Recruitment Team at Mercier Consultancy Group