Portuguese Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO consultancy, dedicated to bridging the gap between world-class talent and leading international corporations. We take pride in curating exceptional career opportunities, including the most sought-after Portuguese-speaking jobs in Europe’s fastest-growing hubs.

Job Overview

We are currently looking for a talented professional to join our team in Sofia for a Portuguese Speaking Support Specialist position in Bulgaria. This role is ideal for individuals passionate about the Customer Support Services industry, offering a chance to develop your career while experiencing the vibrant culture and professional growth that jobs in Bulgaria provide.

Key Responsibilities

• Provide high-quality assistance to customers via phone, email, and chat within the Customer Support Services sector.
• Resolve complex inquiries, ensuring a superior level of service and customer satisfaction for our Portuguese-speaking clients.
• Maintain detailed and accurate records of customer interactions to improve support quality and operational efficiency.
• Collaborate with cross-functional teams in Sofia to resolve escalations and improve service delivery processes.
• Consistently meet performance targets and quality benchmarks set for the Portuguese Speaking Support Specialist position in Bulgaria.
• Identify trends in customer feedback and communicate these insights to management to drive continuous improvement.

Requirements

• Native or fluent Portuguese (spoken and written).
• Valid EU passport (mandatory).
• Professional proficiency in English to collaborate within our international team.
• Previous experience in the Customer Support Services industry is highly valued but not mandatory.
• Strong problem-solving skills and a commitment to delivering excellence in every interaction.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• And Much More...

Life in Bulgaria

Living in Bulgaria offers a unique blend of ancient history, modern urban lifestyle, and breathtaking natural scenery. When searching for jobs in Bulgaria, you will find that the country boasts a fantastic climate, a vibrant social scene, and a low cost of living, making it an increasingly popular destination for international professionals.

Beyond the professional appeal of Portuguese-speaking jobs in this region, Bulgaria is famous for its warm hospitality, diverse culinary landscape, and high quality of life. With our dedicated relocation team handling every logistical detail, your move to this beautiful country will be seamless, allowing you to enjoy everything that life in Bulgaria has to offer from day one.

How to Apply

If you are ready to take the next step in your career and join our growing team in a rewarding Portuguese Speaking Support Specialist position in Bulgaria, we encourage you to click Apply Now. We look forward to reviewing your application and welcoming you to the Mercier Consultancy Group family.