Norwegian Speaking Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm recognized for connecting top-tier talent with world-class organizations across the European BPO and customer support sectors. We pride ourselves on delivering excellence, ensuring that every placement we make is a perfect alignment of candidate aspirations and employer requirements.

Job Overview

We are currently seeking a motivated professional for a Norwegian Speaking Support Specialist position in Bulgaria to join our vibrant team in Sofia. This role is ideal for those searching for rewarding Norwegian-speaking jobs that combine professional growth in the customer support services industry with an exceptional lifestyle experience.

Key Responsibilities

• Provide high-quality technical or administrative assistance to Norwegian-speaking clients within the customer support services sector.
• Efficiently resolve customer inquiries through various channels, including phone, email, and live chat.
• Maintain a deep understanding of company products and services to provide accurate and reliable information.
• Ensure customer satisfaction by delivering professional, empathetic, and timely communication.
• Collaborate with internal teams to escalate complex issues and ensure seamless support resolution.
• Document all interactions accurately within the CRM database in accordance with company protocols.
• Participate in ongoing training sessions to stay updated on industry standards and new service offerings.

Requirements

• Native or fluent Norwegian (spoken and written).
• Valid EU passport (mandatory).
• Professional command of the English language for international team communication.
• Prior experience in customer support services or a similar client-facing role is considered an advantage.
• Strong problem-solving skills and the ability to work effectively in an on-site international environment.
• Commitment to delivering exceptional service excellence to all customers.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• Monthly Performance Bonus.
• And Much More...

Life in Bulgaria

Choosing to take on a Norwegian Speaking Support Specialist position in Bulgaria allows you to enjoy a Mediterranean-influenced climate with beautiful mountain scenery and vibrant urban culture. Bulgaria offers a perfect mix of historical charm and modern development, making it an increasingly popular destination for international professionals seeking exciting jobs in Bulgaria.

Beyond the career opportunities, the quality of life in Bulgaria is highly attractive, featuring a lower cost of living, a thriving culinary scene, and a welcoming expat community. Our comprehensive relocation support ensures your move to Bulgaria is smooth, allowing you to focus on building your career in this dynamic, growing hub for customer support services.

How to Apply

If you are ready to advance your career and embark on a new professional chapter in Sofia, we invite you to apply now. Join the ranks of satisfied professionals at Mercier Consultancy Group and start your journey today. We look forward to reviewing your application.