Portuguese Speaking Video Streaming Customer Experts

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-leading organizations. We pride ourselves on facilitating seamless professional transitions while fostering long-term career growth for our candidates within the European market.

Job Overview

We are seeking talented professionals to join our team as Portuguese Speaking Video Streaming Customer Experts. This is a unique opportunity to secure one of the most sought-after Portuguese-speaking jobs in Greece, providing high-level support for a major global streaming platform.

Key Responsibilities

• Deliver exceptional customer support to users of a leading video streaming platform via chat, email, and phone.
• Resolve technical inquiries related to streaming quality, device compatibility, and account access.
• Assist subscribers with billing, content recommendations, and navigation of the streaming interface.
• Maintain high levels of customer satisfaction by ensuring efficient and accurate problem resolution.
• Stay updated on the latest platform features and service updates to provide informed assistance to our global user base.
• Collaborate with cross-functional teams to escalate complex technical issues within the streaming ecosystem.
• Contribute to the continuous improvement of support protocols for the streaming service.

Requirements

• Native or fluent Portuguese (spoken and written) is mandatory for this role.
• Valid EU passport or work permit for Greece.
• Strong passion for the streaming industry and digital media content.
• Excellent communication skills and a customer-centric mindset.
• Comfortable navigating various digital platforms and technical devices.
• Ability to work in a fast-paced environment while maintaining professional excellence.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, hotel) is included for those moving to fulfill this Portuguese Speaking Video Streaming Customer Experts position in Greece.
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• Monthly Performance Bonus is included.
• 2 Extra Salaries Per Year (13th and 14th salary).
• And Much More...

Life in Greece

Embrace the Mediterranean lifestyle when you secure one of our many Jobs in Greece. With over 300 days of sunshine, breathtaking coastal views, and a rich historical landscape, Greece offers an unparalleled quality of life for international professionals looking to balance work and leisure.

Beyond the incredible culture, you will find a welcoming expat community in Greece. From world-class cuisine to vibrant nightlife, living in Greece ensures every weekend feels like a vacation. Join us and make Greece your next home while advancing your career.

How to Apply

If you are ready to take the next step in your career with a prestigious role in the streaming industry, please click Apply Now to submit your application to our recruitment team. We look forward to reviewing your profile and welcoming you to Mercier Consultancy Group.