Portuguese Speaking Customer Experts for messaging app

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-leading brands across Europe. We pride ourselves on facilitating seamless career transitions for professionals seeking to excel in the competitive global BPO and technology landscape.

Job Overview

We are currently scouting for driven individuals to join our team as Portuguese Speaking Customer Experts for a messaging app position in Greece. This role is a unique opportunity to shape the digital user experience within the fast-paced social media industry while living in one of Europe's most vibrant cultural hubs.

Key Responsibilities

• Provide high-quality support to users of a leading global messaging app, ensuring seamless communication experiences.
• Monitor and moderate content to maintain a safe, welcoming environment within the social media platform.
• Analyze user reports and provide accurate, timely resolutions to technical or account-related inquiries.
• Identify trends in user feedback to contribute to the ongoing improvement of the social media platform’s features.
• Maintain professional standards of interaction, fostering brand loyalty through empathetic and efficient service.
• Collaborate with international teams to ensure consistency and compliance with safety guidelines across the messaging network.
• Handle sensitive data and privacy concerns with the utmost confidentiality and attention to detail.

Requirements

• Native or fluent Portuguese (spoken and written).
• Professional proficiency in English to collaborate within our international social media team.
• Valid EU passport (mandatory).
• A genuine interest in the social media industry and digital communication trends.
• Strong problem-solving skills and the ability to thrive in a dynamic, high-volume environment.
• Previous experience in customer service or content moderation is considered a significant advantage.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in
• Monthly Performance Bonus
• 2 Extra Salaries Per Year (13th and 14th salary)
• And Much More...

Life in Greece

Securing one of our many Portuguese-speaking jobs in Greece means enjoying a Mediterranean lifestyle defined by golden sunshine, historic wonders, and a world-renowned social culture. When you pursue jobs in Greece, you are choosing a destination that perfectly balances professional development with a high quality of life, offering a unique opportunity to explore ancient history while living in a modern, bustling metropolis.

The Portuguese Speaking Customer Experts for messaging app position in Greece provides more than just a job; it offers an immersive experience in a country celebrated for its exquisite gastronomy and welcoming atmosphere. With the full support of our relocation team, you will find that living in Greece is an accessible and enriching adventure, making it one of the most sought-after locations for international career growth.

How to Apply

If you are ready to elevate your career and embrace the beauty of working in the social media sector abroad, we encourage you to take the next step today. Click Apply Now to submit your application and start your journey with Mercier Consultancy Group. We look forward to welcoming you to our team.